Customer Advisory
- Engage executives to determine and managecustom industry-aligned digital transformation advisory engagements at select customers applying ServiceNow methodologies
- Lead discovery workshopswith prospective and existing customer leadership and their teamstounderstand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement present multi-year roadmaps and document the full business case to justify action
- Communicate and advise in 1:1 and 1: many environments
Sales and Customer Success Advisory
- Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
Thought leadership
- Identify and lead to the creation of new IP (best practices white papers workshops etc.)
- Improve current methods and frameworks
- Work with and enable the ServiceNow teams on a business consulting approach to sales
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years of relevant experience as a management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
- Executive / leadership experience working on digitaltransformation projects or enterprise software deployments preferred
- Experience in a Retail industry is required
- Experiencedeveloping C-Level relationshipswith anability to simplify and communicate complex topics to an audience
- Experience with public speaking meeting facilitation and white boarding
- Deep customer connects in regions
- High level of executive presence with a humble demeanor
- Analytical and financial experience
- Enjoyment working in a collaborative environment
- Ability to travelup to 20% of the time
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Customer AdvisoryEngage executives to determine and managecustom industry-aligned digital transformation advisory engagements at select customers applying ServiceNow methodologiesLead discovery workshopswith prospective and existing customer leadership and their teamstounderstand goals and challenge...
Customer Advisory
- Engage executives to determine and managecustom industry-aligned digital transformation advisory engagements at select customers applying ServiceNow methodologies
- Lead discovery workshopswith prospective and existing customer leadership and their teamstounderstand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement present multi-year roadmaps and document the full business case to justify action
- Communicate and advise in 1:1 and 1: many environments
Sales and Customer Success Advisory
- Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
Thought leadership
- Identify and lead to the creation of new IP (best practices white papers workshops etc.)
- Improve current methods and frameworks
- Work with and enable the ServiceNow teams on a business consulting approach to sales
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years of relevant experience as a management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
- Executive / leadership experience working on digitaltransformation projects or enterprise software deployments preferred
- Experience in a Retail industry is required
- Experiencedeveloping C-Level relationshipswith anability to simplify and communicate complex topics to an audience
- Experience with public speaking meeting facilitation and white boarding
- Deep customer connects in regions
- High level of executive presence with a humble demeanor
- Analytical and financial experience
- Enjoyment working in a collaborative environment
- Ability to travelup to 20% of the time
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
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