Advisory Solution Consultant Manufacturing

As a member of ourEnterprise Manufacturing SolutionConsulting team you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNows AI Data Workflow Platform. 

This role sits at the intersection of experience design AI enablement and business transformation  empowering customers to unlock value from generative AI intelligent automation and workflow orchestration across IT Employee and Customer experiences.

Key Responsibilities

• Lead discovery workshops to determine customers challenges 
• Design and deliver tailored demonstrations of ServiceNows AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service automation and insight.
• Translate customer pain points into persona-based experience journeys (e.g. agent workspace co-pilot self-healing operations employee virtual assistant).
• Advise customers on AI adoption best practices  privacy governance and user trust (Now Assist Guardian AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNows AI roadmap helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

Qualifications :

To be successful in this role you have:

• 5 years in Solution Consulting Presales or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g. Salesforce Workday Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience selling into and/or working with Manufacturing industry a strong preference 
• Working knowledge of GenAI LLMs Prompt Engineering or Conversational UX design.
• Strong understanding of workflow automation ITSM/CSM/HRSD processes and data integration principles.
• Proficiency with Flow Designer IntegrationHub and App Engine Studio is a plus.
• Excellent presentation storytelling and executive communication skills.
• Travelas necessary

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time