IT Continuous Improvement Expert

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The opportunity

As IT Continuous Improvement Expert you drive and elevate the maturity of process improvement initiatives across the organization by embedding a culture of continuous improvement enhancing operational excellence and enabling sustainable change through data-driven methodologies and stakeholder engagement.

How youll make an impact:

• Drive Process Maturity Development Process in IT

• Drive or support strategic improvements projects and deliver process management utilizing Lean Six Sigma (L6S) and other CI methodologies like PDCA 8D

• Constantly review process and tools quality and costs to guarantee operational excellence and propose improvements

• Derive insights and conclusions based on the data evaluation applying statistical methods and data analytics

• Continuously improve the data collection measurement and investigation process

• Identify and track costs / benefits associated with improvements

• Use the knowledge of Customer Value and Voice of the Customer based on Lean Six Sigma and apply it within assigned responsibility

• Convey compelling insights to varying levels within the organization using storytelling techniques and delivering presentations to senior management and across IT organizations

• Responsible for ensuring compliance with applicable external & internal regulations procedures & guidelines.

Your background:

• Minimum of 5 years of professional experience as a Continuous Improvement Specialist

• Lean Six Sigma Green Belt certification or higher (mandatory)

• At least 5 years of experience as an IT Auditor

• Prior experience working in an international matrixed organization is preferred

• Strong rational capabilities with proven expertise in data interpretation and insight generation

• Proficient in Microsoft Office Suite (Excel PowerPoint) at an intermediate level or above

• Skilled in data management and visualization tools including Power BI

• Proficient in mTab for data investigation and reporting

• Working knowledge of ServiceNow platform

• Excellent communication and presentation skills with the ability to engage stakeholders at all levels

• Experience in Organizational Change Management; PROSCI certification is considered an asset

• ITIL certification is a plus

More about us

• We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.

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