ER Advisor
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ER ADVISOR
Contract: Permanent
Location: Nottingham Head Office
Recruitment Partner: Anastasia Walker
PeoplePoint is part of the Employee Relations Team within HR Operations. We are passionate about providing excellent support for leaders across our stores opticians and support office around the ER issues they face. We are a team of c18 ER Advisors working within a shared service environment. The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores opticians support office and logistics divisions.
About the role
In this role you report into the ER Manager and with your practical experience of employee relations and policy legislation you will contribute directly to Boots ambition to become the worlds best pharmacy-led health and beauty retailer with a reputation for legendary customer service.
What youll need to have
It would be great if you also have
Our benefits
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots its with you we change for the better.
Whats next
If your application is successful our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
We are always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Keywords
ER Advisor
Contract: Permanent
Location: Nottingham Head Office
Recruitment Partner: Anastasia Walker
PeoplePoint is part of the Employee Relations Team within HR Operations. We are passionate about providing excellent support for leaders across our stores opticians and support office around the ER issues they face. We are a team of c18 ER Advisors working within a shared service environment. The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores opticians support office and logistics divisions.
About the role
In this role you report into the ER Manager and with your practical experience of employee relations and policy legislation you will contribute directly to Boots ambition to become the worlds best pharmacy-led health and beauty retailer with a reputation for legendary customer service.
- Youll provide immediate in the moment advice on a daily basis that takes into account the very latest employment legislation.
- The cases youll handle will vary from disciplinary and grievance cases to performance and capability issues ranging in degrees of complexity from straight-forward return-to-work cases to potential gross misconduct cases.
- With our aim of driving line manager capability you will use your coaching ability to coach managers into making their own decisions.
- In addition to taking calls you will also give some face-to-face advice to Support Office managers as well as respond to email requests for information or advice.
- You will always aim to deliver the teams high customer satisfaction targets with your focus on giving professional friendly and expert advice.
What youll need to have
- You will have experience working in a similar or more generalist role either way youll have experience of the practical application of up-to-date employment law knowledge to a variety of employee relations issues
- You must be comfortable giving immediate advice that is accurate commercially focused and often complex to help line managers make the right decisions
- Youll be a strong communicator whos able to build great relationships over the phone and get to the nub of the issue quickly.
- Youll also be a strong influencer able to get the right balance of coaching and persuasion into every call.
It would be great if you also have
- You dont need to have worked in a shared service centre/contact centre environment before however you will need to be prepared for this type of environment
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying discounted gym membership life assurance activity passes and more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots its with you we change for the better.
Whats next
If your application is successful our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
We are always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Keywords
ER Advisor
Required Experience:
Unclear Seniority
Key Skills
- Correspondent
- Academics
- Computer Programming
- HVAC
- Home Care
- Building Electrician
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
