Technology Coordinator
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Job Location:
Ashtabula, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position
Technology Coordinator
Job Summary
The Technology Coordinator will manage maintain and secure the districts entire information technology infrastructure to ensure seamless reliable operation across all administrative and academic functions. This role is focused on core IT services network management hardware support and daily helpdesk operations. The ideal candidate is a proactive problem-solver with expertise in managing the diverse technologies typical of a modern K-12 environment.
Qualifications
Required
A Bachelors Degree in Computer Science Information Technology or a related field
A minimum of three to five years of experience in IT systems or network administration preferably within a public or educational setting
Hands-on experience managing the specific technologies listed (Active Directory Google Workspace Cisco/Extreme Networking Gear etc.)
Proven experience in helpdesk management and providing direct end-user technical support
Strong analytical and problem-solving skills with the ability to manage multiple priorities and projects simultaneously
Excellent communication skills both technical and non-technical to interact effectively with all members of the school community (students teachers administrators vendors)
Preferred
Relevant IT certifications (e.g. CompTIA Network Security Microsoft Certified Professional Cisco Certified Network Associate - CCNA)
Experience with K-12 specific platforms like JamF School or Clever SSO
Knowledge of scripting or automation tools
Essential Duties and Responsibilities
IT Operations and Helpdesk Management
Manage the daily operations of the districts IT helpdesk prioritizing support tickets and ensuring timely resolution of technical issues for staff and students
Develop and enforce service level agreements (SLAs) for technical support
Oversee the deployment management inventory and lifecycle of end-user devices including Chromebooks iPads and Microsoft Windows computers
Provide technical expertise and Tier II/III support for a wide range of hardware and software issues
Network & Systems Administration
Administer and maintain core infrastructure services including Microsoft Active Directory and Google Workspace for Education
Manage network components including CISCO Switches and the ExtremeCloud IQ Wireless LAN (WLAN) environment ensuring robust and secure connectivity across all buildings
Oversee the LAN (Local Area Network) infrastructure monitoring performance troubleshooting connectivity issues and planning capacity upgrades
Manage identity and access management solutions specifically the Clever Single Sign-On (SSO) portal ensuring seamless and secure access to digital resources
Implement and manage cybersecurity measures including anti-virus software and firewalls to protect district data and systems
Hardware & Peripheral Management:
Install configure and maintain various classroom technologies including interactive panels projectors and multi-function printers (MFDs)
Administer the PaperCut Print Server to manage printing quotas tracking and cost recovery
Manage specialized district systems including the Hikvision Camera DVRs for surveillance and the VOIP phone systems for communication
Software & Platform Management:
Administer device management platforms including JamF School for Apple devices and Google Admin Console for Chromebooks
Provide support for standard productivity software including the Microsoft Office suite
Coordinate with external vendors for hardware repairs software licensing agreements and procurement of new technology assets
Planning and Compliance:
Assist in the development and implementation of the districts technology plan and budget with a focus on infrastructure reliability and security
Ensure all technology operations comply with relevant educational regulations including data privacy laws (e.g. FERPA COPPA)
Working Conditions and Physical Requirements:
Primarily indoors in a school environment
Ability to lift and move computer equipment including servers switches and peripherals (up to 50 pounds)
Occasional evening or weekend work may be required for system maintenance and upgrades
Occasional exposure to blood bodily fluids and tissue
Occasional interaction among unruly children
Occasional requirement to travel
Occasional evening/weekend/summer work
Frequent requirement to sit stand walk talk hear see read speak reach stretch with hands and arms crouch climb kneel and stoop
The Ashtabula County Educational Service Center is an equal opportunity employer. This job description identifies general responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to student demographics staffing factors funding variables modified operating procedures and other unforeseen events.
Required Experience:
IC
Key Skills
- Network security
- Active Directory
- Customer Service
- Information Technology
- desk support
- Access Points
- Windows
- Phone Calls
- Troubleshoot
- User Accounts
- laptops
- Setup
- hardware
- Technical Support
