Help Me Grow Care Coordinator

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving peoples lives and creating community-level change. Our work includes leading cross-sector collaborations advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY

Help Me Grow (HMG) Bexar County is a free family information and referral line designed to promote the optimal development of young children by:

• Linking families to information and community resources related to child development and parenting
• Providing Developmental Screening and connection to appropriate services and interventions
• Providing personalized care coordination
• Creating and facilitating partnerships within the community to improve the availability and quality of services for families.

The Help Me Grow Bexar County Care Coordinator provides comprehensive system navigation regarding child developmental health behavior and learning. The Care Coordinator will link families and children to existing resources in the community and will provide the necessary care coordination to ensure families are connected to services that will improve their well-being (i.e. parenting support programs early childhood education basic needs assistance workforce development and economic mobility). These programs are designed to advance both parent and child success using family-centered approaches to well-being and economic stability. The Care Coordinator will also support family engagement connection developmental screening and referral coordination efforts for UWSAs Dual Generation and Healthy Outcomes through Prevention and Early Support (HOPES) initiative families. Additionally the Care Coordinator will take a primary role in expanding community wide knowledge of HMG Bexar County through intense outreach and community engagement efforts.

PRIMARY DUTIES AND RESPONSIBILITES

• Conduct system navigation through intake screening assessment referral and connection (linkage) to early childhood services and community resources.
• Support families by providing information and education on child development non-medical drivers of Health and economic mobility topics making appropriate referrals to services both internally and externally and providing continued integrated support advocacy and follow-up as needed.
• Administer and score Ages and Stages Questionnaires (ASQ) explain results to caregivers provide families with age-appropriate developmental activities address caregiver concerns empathetically using a trauma-informed approach and provide appropriate referrals and follow up.
• Perform office based or community site screenings or trainings on ASQ developmental tools Learn the Signs Act Early and Help Me Grow
• Maintains communication with community providers regarding service availability and accessibility
• Work collaboratively with interagency staff (Dual Generation HOPES FRC RCIC 211 RKSA etc.) and external partners to align service delivery share family progress updates and ensure seamless cross-program referrals.
• Document calls as required
• Networks actively engages and collaborates with Ready Children Impact Council ReadyKidSA Coalition Early Matters 211 Dual Generation Initiative HOPES Family Resource Center and Help Me Grow partners as well as healthcare and other community providers of early childhood services and resources.
• Contribute to the development implementation and monitoring of an outreach plan that encompasses all recruitment strategies for at-risk families with children ages 0 to 5 in Bexar County.
• Collaborate with the UWSA marketing and media team staff parent advisory committees and partner agencies to develop year-round collective impact products including stories promotional information presentations and events.
• Conduct aggressive outreach and attend and participate in community events and meetings to promote Help Me Grow generate community awareness of UWSA and target families that would benefit from UWSA strategies/programs including HOPES and Dual Generation.
• Use technology (Teams Zoom ATT Microsoft Outlook & live chat) to interact with clients
• Attend and contribute to meetings and trainings as assigned
• Maintain list of local programs resources and services that have the capacity to serve families
• Provide continuous feedback on data system maintain and update resource directory as needed
• Compile and analyze data to identify community trends strengths and opportunities within the early childhood system and be prepared to share and present on data to community stakeholders.
• Assist with development of quarterly and annual reports for HMG and provide information needed to contribute to other strategic initiative reports as required to ensure alignment between Help Me Grow and other United Way program outcomes (i.e. HOPES Dual Generation Alamo Quality Pathway etc.).
• Respect and maintain confidentiality; follow all agency and program guidelines regarding confidentiality
• Complete all initial and ongoing training requirements
• Other job duties or responsibilities as assigned or requested

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental vision life insurance and other insurance products are available.
• Paid holidays personal and sick leave time.
• 403(b) retirement plan with employer matching available.

EDUCATION AND EXPERIENCE

• Bachelors degree in early childhood child development or related social service field required
• 2 years of work experience in early childhood development preferred

KNOWLEDGE SKILLS & ABILITIES INFORMATION

• Strong organizational skills detail oriented with the ability to prioritize manage multiple projects and execute in a high-volume environment.
• Ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community
• The ability to navigate political and organizational systems. Professionalism maturity and demonstrated capacity for leadership are essential.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.
• Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with low-income families. Strong ability to connect with and help people move forward in their readiness to change.
• Strong written verbal and interpersonal communication skills for engaging with diverse groups ability to conduct community presentations and build new partner relations.
• Ability to work with a wide variety of populations and personalities with respect compassion and dignity.
• Ability to complete the required training.
• Proficiency in both English and Spanish oral and assessment skills is preferred.
• Knowledge in both child development and economic mobility is preferred.
• Must have a valid drivers license with reliable transportation.
• Must pass Criminal Background Check.
• Strong evaluation problem solving abilities and decision-making skills
• Knowledge of Bexar County community resources preferred.
• Ability to complete documentation of work with the child and family in an accurate and timely manner

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused Relationship Oriented Collaborator Results Driven Brand Steward

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust noise and extreme temperatures.
• Extended work on personal computing equipment telephone multi-functioning printer and calculator.
• Reliable transportation required with the ability to travel to and from meetings training sessions or other business-related events locally routinely and around the state and nationally occasionally.
• Monday-Friday 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time routinely.
• Movement within the office and during external meetings and events regularly.
• Bends stoops and twists occasionally.
• Exerts up to 25 lbs. of force occasionally.
• Facilitates presents and collaboratively interacts with others routinely.
• Perform repetitive tasks i.e. typing and texting routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit WILL NOT be accepted via email.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application interview process or to perform essential job functions and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County 700 South Alamo St. San Antonio TX 78205