Solutions Engineer II

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Lucid Software is the leader in visual collaboration and work acceleration helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do passion & excellence in every area individual empowerment initiative and ownership and teamwork over ego. At Lucid we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team.

Since the companys founding Lucid Software has received numerous global and regional recognitions for its products business and workplace culture. These include being listed to the Forbes Cloud 100 Fast Company Most Innovative Companies Fortune Best Workplaces in Technology and PEOPLEs Companies that Care. Lucids solutions are used by more than 100 million users across the globe making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google GE and NBC Universal and we partner with leaders such as Google Atlassian and Microsoft.

We are looking for a smart inquisitive passionate organized and creative individual to join the Solution Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart Lucidspark and airfocus. As the technical point of contact throughout the sales cycle you will be essential to Lucids success by understanding and demoing the product suite as well as crafting business solutions that solve real-world problems for our clients.

Responsibilities:

Create and deliver custom technical demos of the Lucid product suite to prospects and customers
Become a respected product expert internally and source of knowledge for customers
Creative and strategic problem solving to identify and solve inefficiencies in SE team operations.
Answer security related questions and alleviate concerns.
Engage frequently with Product and Engineering teams to relay customer challenges and successes
Other duties as assigned

Requirements:

2-3 years of relevant experience (Solutions Engineer Solutions Consultant or similar role).
Peers would describe you as passionate technical hard-working fun to be around and someone who takes initiative.
Act as a trusted strategic advisor to sales counterparts leveraging strong interpersonal skills to navigate differing communication styles and collaboratively develop and execute account plans.
Demonstrate interest in customer success.
Excellent written & verbal communication skills including presentation acumen.
Detail-oriented organized and a good team player.
Bias towards finding solutions vs. shutting down ideas.
Can relate to Lucid Softwares products and culture.
Can easily thrive working in a fast-paced start-up-type environment.
Experience working in a customer-facing environment.

Preferred Qualifications:

An undergraduate degree in Engineering Information Systems Economics or other STEM focus with strong academic performance.
Experience working in a customer facing role in sales or at a SaaS company.
Experience with coding Excel formulas or other technical software tools.
Familiarity with Cloud Networking Process or Product teams.
Design savvy and familiar with current UX design trends.
Experience with SCRUM/Agile methodologies.

#LI-MK1

Responsibilities:

Create and deliver custom technical demos of the Lucid product suite to prospects and customers
Become a respected product expert internally and source of knowledge for customers
Creative and strategic problem solving to identify and solve inefficiencies in SE team operations.
Answer security related questions and alleviate concerns.
Engage frequently with Product and Engineering teams to relay customer challenges and successes
Other duties as assigned

Requirements:

2-3 years of relevant experience (Solutions Engineer Solutions Consultant or similar role).
Peers would describe you as passionate technical hard-working fun to be around and someone who takes initiative.
Act as a trusted strategic advisor to sales counterparts leveraging strong interpersonal skills to navigate differing communication styles and collaboratively develop and execute account plans.
Demonstrate interest in customer success.
Excellent written & verbal communication skills including presentation acumen.
Detail-oriented organized and a good team player.
Bias towards finding solutions vs. shutting down ideas.
Can relate to Lucid Softwares products and culture.
Can easily thrive working in a fast-paced start-up-type environment.
Experience working in a customer-facing environment.

Preferred Qualifications:

An undergraduate degree in Engineering Information Systems Economics or other STEM focus with strong academic performance.
Experience working in a customer facing role in sales or at a SaaS company.
Experience with coding Excel formulas or other technical software tools.
Familiarity with Cloud Networking Process or Product teams.
Design savvy and familiar with current UX design trends.
Experience with SCRUM/Agile methodologies.

#LI-MK1