Strategic Customer Success Manager

Team: Sales

Prolific

Prolific is not just another player in the AI space we are the architects of the human data infrastructure that is reshaping the landscape of AI a world where foundational AI technologies are increasingly commoditized its the quality and diversity of human-generated data that truly differentiates products and models. Our Strategic Sales and Success team works with most of the worlds leading frontier AI model creators on one of their highest priority initiatives.

The role

As a Strategic Customer Success Manager you will partner with frontier AI model creators who are making headline news every day ensuring they achieve breakthrough value through our human data this role you will lead adoption consumption development and value realization as a trusted advisor for AI research program management and business stakeholders. You will own the end-to-end success lifecycle guiding customers from onboarding to maturity expansion renewal and advocacy while collaborating with your counterparts on Prolifics Services Support Sales Solutions Engineering Product Marketing and other teams.

What youll bring to the role

• 6 years in a customer-facing strategic or enterprise customer success (and/or leadership) role ideally in a business where value is aligned with increased consumption
• Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
• Operational rigor and experience forecasting consumption to identify opportunities mitigate risk and measure growth
• Demonstrated success with navigating large organizations driving adoption and expansion and cultivating executive relationships/sponsorship
• Strong business acumen and ability to interface with senior customer stakeholders (C-Suite VP research leads) as well as technical teams (engineers data scientists product owners)
• Fundamental understanding of AI machine learning LLMs or similar conceptsenough to speak credibly about research use cases and value levers
• Desire to play an influential role in a rapidly growing innovative businesscontributing sharing ideas and expertise and helping elevate the team around you

What youll be doing in the role

• Partnering with frontier AI model creators to ensure the success of their research initiatives human data/feedback programs and quality assurance benchmarks
• Serving as a trusted advisortranslating research and business objectives into actionable strategies for Prolifics platform and services to achieve
• Lead business reviews and executive engagements with clients building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
• Drive continuous improvement of success playbooks processes and customer-facing resources replicating best practices in usage-based models and research workflows
• Spending time face-to-face with customers and with peers in the San Francisco officecollaborating learning and growing together in service of shared outcomes

Why Prolific is a great place to work

Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.

We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovationone that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture.

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