Homeowner Services Officer

Weredelighted to be recruiting for a Homeowner Services Officerto join our exciting Specialist Residential Services team based in our Bracknell office.

Your main purpose will be to manage a portfolio of leasehold freehold and shared ownership properties taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.

You will confidently lead on the scrutinising and management of service charge enquiries investigating and remedying lease breaches handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Knowledge skills and experience required

Youll be able to demonstrate knowledge and experience in both leasehold and shared ownership products together with an understanding of the legislation effecting these customers (in particular the Commonhold and Leasehold Reform Act 2002 Landlord and Tenant Act and Building Safety Act 2022).

Youll have demonstrable knowledge and experience of applying Leasehold law relating to assignments consents enfranchisement lease extensions breach of covenants and service charges.

Youll need to be able to deal with difficult sensitive and challenging behaviour and situations in a calm and professional manner whilst using your initiative to problem solve.

For more information please take a look at the job description below.

INDABRI

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.