Surveyor Retail Property Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key Responsibilities

Asset Management Relationship

Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

Lease and Legal Management:

• Receiving progressing and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property wayleaves or to underlet or assign their leasehold interest

• Ensure tenant compliance with lease covenants and obligations recommending remedies to breaches and managing any issues through to conclusion

• Respond to technical queries in regards to the lease or licences

• Resolving occupier matters that may influence valuation/investment considerations

Financial Management:

• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge:

• Prepare and manage service charge budgets and reconciliations and cash flow in accordance with RICS guidelines.

ESG:

• Work with various ESG and FM teams on ESG initiatives and implementation.

• Align clients ESG strategy with JLLs responsibilities.

Inspections:

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met identified issues resolved promptly and recorded as directed.

Transactions/Transitions:

• Handle property in/out transitions due diligence and support disposals including liaison with 3rd parties such as solicitors

Client Reporting and Meetings:

• Provide relevant content for client reporting and attend client meetings as per client requirements.

• Understand client PMA asset strategies and KPIs.

Occupier Engagement & Customer Experience:

• Engage with occupiers to maintain high customer satisfaction.

• Gather intelligence on occupier business activity on behalf of client.

• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with SMEs and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety:

• Understand relevant Health and Safety legislation and implement compliance measures.

Insurance:

• Support annual insurance renewal process

• Have oversite of all insurance mattes across the site

Void property management:

• Undertake necessary management action on behalf of the client and their insurers.

Fees:

• Ensure all fees work that falls outside the PMA or is a agreed additional fee is raised and tracked.

Candidate Profile

• Preferably newly qualified RICS

• Strategic thinker with innovative problem-solving skills.

• Strong commercial acumen and client relationship skills.

• Results-driven with ability to set and achieve ambitious targets.

• Self-motivated leader who fosters teamwork.

• Excellent communication and negotiation skills.

• Advanced IT skills particularly in property management systems.

• Sharp analytical and problem-solving abilities.

Behavioural Skills

• Commitment to innovation and inclusive practices.

• Adhere to JLL Working Practices guidelines.

• Implement value-added initiatives.

• Maintain strong presence within PAM team.

• Promote diversity equity and inclusion within JLL.

This role offers opportunities for professional growth flexibility and personalized benefits while making a positive impact on the real estate industry.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.