Service Lifecycle Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role: Service Lifecycle Manager
Location: Bulgaria / North Macedonia
Overview of the role:
As a Service Lifecycle Manager you will be part of a central CEE team aligned to one or more of our Verticals. You will be responsible for supporting the Service Lifecycle Managementteam with key areas of Incident Problem Supplier and Service Reporting under your in partnership with teams across the CEE brands (Singular Adjarabet and Maxbet) you will ensure Service KPIs are managed and reported to senior Stakeholders.
What youll do:
- Lead on incident request fulfilment and problem governance and implementation for our services
- Work closely with CEE tribes and squads to ensure smooth service transition for the introduction of new products and services via AiS and any other means necessary
- Identify and build strong long-term internal relationships and comprehensive stakeholder management across the CEE verticals
- Create and lead on Post Incident Reviews ensuring that root cause is identified for all major incidents and any relevant lessons learned actions are completed
- Work across tribes and business units to drive stability and service excellence
- Hold responsibility for reporting and insight on service availability and other key metrics
- Proactively trend incidents to drive improvements and problem management to reduce incident recurrence and mean time to recovery (MTTR)
- Have end to end ownership of the Business to Technical service mapping within the CMDB
- Be responsible for managing third party relations with suppliers taking ownership of the service aspects of these relationships and driving continuous improvement
- Support the team in evolving our service strategy and setting the focus
- Aid in evolving and maturing the Service Management processes used across CEE to drive consistency and improvements
- Produce reports as required to track service performance and availability including weekly and monthly reports
- Line management of team members as required
What youll bring:
- Previous experience in a Service Management role would be an advantage
- Knowledge of Service Management tools would be an advantage
- Strong verbal and written communications skills at all organisational levels
- Strong influencing and relationship building skills with stakeholders across the business and external suppliers
- The ability to remove barriers and address areas of contention with the right behaviours
Why choose us: - Aside from a generous base salary we have a fantastic benefits & rewards program that is designed to encourage personal and career development.
Discretionary annual performance bonus
30 days annual leave
Health and Dental Insurance for you your partner and your children (if you are all registered at the same address)
Personal life insurance and disability coverage
A personal interest allowance to let you learn something new or pursue a hobby
External learning support of up to 2000 or equivalent in local currency dedicated 4 learning Power Hours every month during office time full access to the Udemy and Mindtools platforms in-house leadership program and many other training opportunities for developing your skills and progressing your career
Looking to extend your family You will receive a cash gift of 1000 BGN for your new addition whilst working for us
A sports card membership valid across the country
Food vouchers
Equal opportunities:
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at.Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here: group:
Singular is a proud member of the Flutter Entertainment family a worldwideleader in sports betting gaming and just another company;werepart of the FTSE 100 index on the London Stock Exchange and listed on the New York Stock Exchange (NYSE). What sets us apart is ourexceptional blend of brands top-notch products and a global presence that spans across 40countries. What truly defines us is our commitment to ensuring that the thrill of gaming andentertainment is experienced in a responsible and sustainable way. Our remarkable team ofover 8000 colleagues drives this vision spread across 28 offices worldwide
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Singular is an award-winning iGaming software provider that gives you a freedom to be your own brand. Our portfolio includes an all-in-one iGaming Platform and Sports Betting Platform as well as products for casino and betting retail operations.
