Domain Advisor Expert Customer Experience (CX) Sales & Service Cloud

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

ABOUT THE TEAM

The CX Center of Excellence is responsible for the business success market adoption and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth bookings and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally this team is tasked with developing go-to-market strategies and maintaining strong relationships with customers prospects partners and industry analysts to ensure ongoing success.

SAP is looking for a Domain Advisor Expert to join the CX Center of Excellence.

You will be accountable for the business market and revenue success of a major sub solution ensuring successful market adoption and deployment.

Key responsibilities include:

• Developing comprehensive go-to-market strategies for the sub-solution including partner and channel options to accelerate pipeline growth bookings and revenue.
• Identifying and capitalizing on growth opportunities driven by market trends industry insights and customer feedback to enhance the sub-solutions success.
• Building and presenting robust business cases for growth initiatives to Executive Leadership to facilitate informed decision-making.
• Amplifying the value proposition to the field through enablement programs internal communication and other outreach efforts.
• Establishing and nurturing relationships with customers prospects partners and industry analysts to support business development.
• Collaborating with product marketing customer success and adoption teams to maximize customer lifetime value and ensure successful delivery.
• Supporting strategic deals (with customers and partners) and executing go-to-market campaigns to achieve business objectives.
• Serving as a thought leader and the primary global SPOC (Single Point of Contact) for the sub-solution.

Job requirements:

• Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
• A minimum of 5 years of experience in the technology industry preferably within a large multinational organization.
• Previous experience in a Go-To-Market role is a plus.
• Bachelors degree in Business Administration Engineering or Computer Science from an accredited university.
• An MBA or advanced degree in a related discipline is preferred.
• Proven ability to act as a strategic advisor to SAP customers and partners.
• Strong lateral leadership skills and a demonstrated capacity to think creatively and outside the box.
• Excellent executive presentation skills with the ability to communicate key insights and recommendations concisely.
• Ideally the candidate has experience with SAP Customer Experience solutions
• Position based near a SAP East Coast office.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 194100- actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 439712 Work Area: Sales Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid