Senior SAP Basis Administrator (TAM)

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Senior SAP Basis Administrator

At Nouryon our global team of Changemakers takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs today and in the future.

We are looking for team members who bring ideas forward champion others and work together to do better. Does that sound like you

Brief Summary

As a Senior SAP Basis Administrator you are responsible for managing maintaining and optimizing technological applications within the organization. You will work closely with various stakeholders including IT teams user groups and suppliers to ensure applications meet operational requirements and user needs. You are an essential link between technology and business processes providing innovative solutions and ensuring smooth operation of applications to improve operational efficiency.

In your future role as Senior SAP Basis Administrator

We believe you bring

As a Technical Application Manager (TAM) your role involves the management and maintenance of SAP systems. Your responsibilities may include system installation configuration monitoring and performance tuning to ensure the reliability and efficiency of the SAP landscape. You may also need to handle system security user management backups and disaster recovery. Heres a breakdown of the key areas of focus in a typical Technical Application Manager (TAM)role:

System Installation and Configuration:

• Installing configuring and upgrading SAP systems and related components such as SAP HANA NetWeaver and Solution Manager.
• Applying support packages and patches to keep the systems up to date.

System Monitoring and Performance Tuning:

• Monitoring system performance availability and capacity to identify and address potential issues.
• Performance tuning including optimizing parameters and configurations for better system performance.

System Security and User Management:

• Implementing and maintaining system security measures such as user authentication authorization and single sign-on.
• Managing user accounts roles and authorizations to ensure proper access control.

Backup and Recovery:

• Planning and implementing backup strategies to protect SAP data and configurations.
• Developing and testing disaster recovery plans to minimize system downtime in case of failures.

Transport Management:

• Managing and monitoring transports of SAP objects between systems ensuring consistency and integrity.

SAP Landscape Maintenance:

• Managing system landscapes including development quality assurance and production systems.
• Ensuring system availability and reliability through proactive maintenance and periodic health checks.

Integration and Interface Monitoring:

• Monitoring and maintaining system interfaces and integrations with other SAP and non-SAP systems.

SAP System Upgrades and Migrations:

• Planning and executing system upgrades and migrations to newer versions or platforms.

Documentation and Reporting:

• Maintaining system documentation procedures and operational guides.
• Providing regular reports on system performance status and ongoing activities.

Troubleshooting and Issue Resolution:

• Investigating and resolving system issues errors and performance problems.
• Conduct conference call meetings/ Incident war-room to resolve critical incidents

• Collaborating with SAP functional teams and technical support to address complex issues.
• Enhance business perception of IT by quickly resolving and communicating requests and incidents
• Responsible for ongoing analysis documentation management and reporting of incidents and requests in daily operations
• Drive knowledge management and value extraction within the TAM domain

Compliance and Best Practices:

• Ensure compliance (GDPR SOX and industry standards) with regulations and security standards related to the applications including data protection privacy and information security.
• Implementing best practices for SAP system administration and operation.

Application Management:

• Manage and maintain various technology applications including installation configuration monitoring upgrades and troubleshooting.
• Cooperate with delivery managers AMS and Hosting and service improvement managers in creating an end to end service experience for the customer
• Acts as problem manager to structurally resolve recurring incidents and problems
• Responsible for execution of the service level agreements from suppliers and towards the customers and ensuring that these are met
• Understand his/her part within an End to End Service mindset not just the TAM components and impact from a business/users perspective
• Makes sure that all IT Service Management processes Operational Level Agreements and Underpinning Contracts are appropriate and aligned for the agreed service level targets
• Contribute to the operational integrity globally through continuous improvement.
• Oversees the delivery of Technical Application Management services by key suppliers
• Recognizes potential strategic application of IT solutions/assets to the benefit of the organization
• Responsible for managing and controlling the full IT landscape and makes sure IM services are delivered in line with architecture guidelines and principles
• Keep CMDB up to date for the technical processes and applications in scope
• Supporting project handover activities (hand over from deliverables and knowledge from a project to the Technical Maintenance teams) for the area of responsibility
• Support projects in execution of changes / enhancements
• Retaining landscape specific knowledge acting as a template gatekeeper
• Enforces the global process establish close links with project teams challenge and find ways of improving the controls of landscape management
• Ensures the landscape is kept well performing and healthy through functional checks continuous improvements and technical projects in relevant area(s)
• Ensure that work instructions are provided that work schedules are established and that adequate resources are assigned to ensure effective end-to-end service delivery this to be able to meet customer specifications and service levels
• Coordinate and check all invoices against contracted and delivered services
• Ensure high visibility and right communication to the business and IT support staff
• Forecast planning per agreed period including suppliers
• Collaboration with peers in the full service chain
• Pro-actively contribute to the operational integrity of IM operations globally through continuous improvement and operational excellence
• Raise the bar by continuously look for ways to improve also by staying abreast of external trends
• Align with PMO and Manager AMS on projects with possible impact on area of responsibility
• Drive the Service Introduction for the area of responsibility ensuring a seamless introduction into the landscape and support function

Stakeholder management:

• Collaborate with internal users IT teams and external vendors to understand user needs translate technical requirements into application solutions and manage expectations.

Technical Support:

• Provide technical support and guidance to users in using applications troubleshoot problems and provide training as needed.
• Responsible to maintain Capacity & Performance proactively by driving various measures together with Service Provider for both SAP & Non-SaP applications

Application Optimization:

• Identify process improvement and application optimization opportunities implement improvements and conduct regular assessments to monitor performance.

Project Management:

• Lead technology projects related to application implementations upgrades and integrations including planning budgeting risk management and reporting.

• In summary as a Technical Application Manager you play a crucial role in ensuring the stable and secure operation of SAP systems spanning installation configuration monitoring security and maintenance to support the organizations business processes and operations.

Great if you have

• Proficient in developing and implementing technical solutions including implementations upgrades migrations and ongoing project support.
• Strong understanding of SQL Server DB Hana High Availability Disaster Recovery Multi-Tenancy Restore and Recovery and Replication.
• Extensive OS-level knowledge (Windows Server RHEL AIX).
• Expertise in cloud technologies (SAP RISE & AZURE).
• Experience with SAP systems (ECC 6.0 BW Gateway GRC FSCM SAP S4HANA SAP Content Server SAP S4 TM S4 Group Reporting S4 GTS) and their architecture.
• Proficiency in SAP Print Management Label Printers Print Servers.
• Knowledgeable in SAP Cloud Connector SAP BTP Solutions SAP SAC and Cloud Foundries.
• Proven ability to troubleshoot analyze and resolve technical issues.
• Manage vulnerability remediation and SOX security compliance across SAP infrastructure in collaboration with security and compliance teams.
• Often works independently to determine methods and procedures for new assignments.
• Leads complex projects and assignments on a global or cross-functional scale; may coordinate activities of other personnel.
• Familiarity with the manufacturing/process industry.
• Understanding of best practice solutions in the shared solutions space.
• Wintel knowledge is an advantage.
• Demonstrates autonomy in decision-making.
• Excellent communication and collaboration skills both oral and written.
• Strong problem-solving abilities and capacity to work effectively under pressure.
• Maintains a positive proactive and enthusiastic attitude with self-motivation.Committed to achieving and upholding the required quality of system performance and solutions.

We believe you are

• Masters or Bachelors degree in Business Management Computer Science or Computer Engineering.
• Over 8 years of experience in L2/L3 Basis administration and more than 5 years of technical support experience in SQL databases with professionals across diverse geographical and cultural landscapes.
• Fluency in English with additional languages being a plus.
• High proficiency in Microsoft Excel Word and PowerPoint

We offer you (heading 2)

At Nouryon we provide a great job and friendly coworkers plus benefits in addition to salary such as Medical insurance for individual and family.

Have we got your interest

This is a permanent position on a full-time basis reporting to Marketing Director and based in Airoli Navi Mumbai office

Please apply via our online recruitment system. We will not accept applications via e-mail. Once its with us we will review to see if we have a match between your skills and the role! For more information about our hiring process visit: look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

AboutNouryon

Were looking for tomorrows Changemakers today.

If youre looking for your next career move apply today and join Nouryons worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care cleaning paints and coatings agriculture and food pharmaceuticals and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you we will gladly make way for your ambitions. From day one we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic international diverse and proactive working environment.

Visitourwebsiteand followus onLinkedIn.

Contact

For additional information about the vacancy please contact Local HR.

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