Customer Operations Manager
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Job Summary
Job Description
Hate it when your pizza shows up cold Be the person that makes sure the Pizza never misses the delivery time!
Our client is on the lookout for a Customer Operations Manager to join the pizza team of a brand thats absolutely dominating the frozen aisle. These pizzas are super tasty - youve probably got a few knocking round your freezer already. Theyre known for precision quality and a knack for nailing logistics that make the rest of the category jealous.
The setups is already in great shape but this role is all about making something good even better. Youll be the person connecting the dots from the moment a pizza leaves the factory line to the second it lands in a customer depot. End to end. No gaps no delays no cold slices.
Be ready to manage their long-standing partnership with one of the UKs top frozen 3PL specialists. This relationship is built on trust teamwork and the occasional lets dig into that OTIF number chat. Youll be in daily contact with them - keeping orders flowing pallets moving and service levels sharp. Theres a weekly ops call a monthly review and plenty of hands-on collaboration in between.
Day-to-day that means managing the flow of pallets checking the status of every order and investigating any depot non-conformances before they become a problem. Youll oversee SHUNTs (when a lorry picks up product from site) and make sure the transition from factory to 3PL is seamless. And when it comes to delivery performance youll be keeping a forensic eye on those OTIF scores - making sure every pizza gets where it needs to be right on time.
Internally youll be the link between Operations Demand Planning Finance and Quality - the calm clear communicator who keeps everyone aligned. Lead a small but mighty team (think Supply Chain Systems Assistant Inventory & Supply Analyst and Customer Ops Administrator) supporting them to deliver consistently high standards while constantly finding ways to do things smarter.
Youll thrive here if youre curious pragmatic and great at solving problems in the moment. Ensure you have strong analytical skills a solid understanding of FMCG logistics and experience working with 3PLs. SAP knowledge would be the cherry on top.
In return youll get to work for a business thats leading the frozen food market not chasing it. One thats genuinely open to new ideas and continuous improvement. The pace is quick the stakes are high (these pizzas dont move themselves) and the satisfaction of seeing it all land on time is unmatched.
If you love the idea of orchestrating one of the slickest supply chains in frozen food and you fancy being the reason the nation never runs out of pizza then this might just be your tastiest role yet!
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
