Join our teams of enthusiasts Customer Service Manager at CANAL+ Austria
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
CANAL no bad choices.
CANAL is more than a streaming-provider were a European entertainment universe with exclusive content UEFA rights and a mission: to deliver the best customer experience in Austria.
As Customer Service Manager at CANAL you lead a performance-driven service model globally connected focused on efficiency customer satisfaction and revenue potential.
Your mission:
- Think end-to-end: from the first click to the final thank you.
- Turn the call center into a profit center focused on sales satisfaction and budget.
- Manage an outsourced international call center with around 20 employees you lead the cooperation guide the managers and take ownership of goals quality and performance.
- Take responsibility for international projects and collaborate closely with CANAL Customer Service Managers across Europe and beyond.
- Be hands-on during UEFA matchdays as supervisor and fan.
Your success will be measurable and visible:
- Budget ownership & savings
- Customer satisfaction via NPS CSAT and CES
- Sales performance through inbound sales and customer retention
What you bring:
- Very good English skills (our business language).
- A hands-on mindset and genuine interest in streaming TV and sports.
- Empathy curiosity and a drive to improve things.
- Passion for international collaboration and project ownership.
- Ideally: experience in customer service. Bonus points for education experience and curiosity in Artificial Intelligence (AI).
What we offer:
Exciting field of activity & international environment in a promising and innovative industry
Work in a young dynamic team
Incentives training opportunities and team events
Meal vouchers
Home office option
Hours/working week: 385 hours/location: Vienna
Please send your application with the usual documents (cover letter CV).
We look forward to receiving your application!
Please include the following clause in your CV: I agree that CANAL Services Austria GmbH with its registered office in Vienna Wiedner Gürtel 11 may process my personal data contained in the CV for the purpose of the recruitment process. We would like to inform you that you have the right to access delete and correct your data. Providing the data is voluntary.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Regarder les meilleurs programmes, films, séries, sports en streaming direct ou en replay. Le programme TV de toutes les chaines est gratuit et sans pub.
