IT Coordinator Park Operations
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Job Location:
Baton Rouge, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
General Summary
The IT Coordinator works as a support specialist under the direction of the Administrative Services & Records Manager. The IT Coordinator coordinate and assist with the management of databases performing basic troubleshooting and training end-users for the Park Operations software
Requirements and Job Specifications
Education Required:Graduation from an accredited 4 year college or university.
Area of Study (Major) Required:Computer science Information Systems and Decision Sciences (ISDS) Management Information Systems (MIS) or related technical field.
Certification(s) Preferred:Microsoft Certified Trainer.
License(s) Required:Valid LA Drivers License.
Years Relevant Work Experience Required:Over 1 year up to three years of experience in IT Computer Science or Systems Analysis. Equivalent combination of education and experience will be considered.
Years Relevant Work Experience Preferred:5 or more years related experience.
Knowledge Skills and Abilities:- Strong knowledge of Microsoft Office Word PowerPoint & Excel
- Knowledge of database management
- Skill in introductory training & instruction of end users
- High in customer service and the ability to deal with the public with tact and courtesy.
- Ability to troubleshoot and repair issues with all electronic items working with POS
- Ability to provide service desk support /remote support for all Park Operations POS software workstations
- Ability to quickly learn BREC policies and procedures operations and programs
- Ability to establish and maintain effective working relationships with employees and public.
- Excellent verbal and written communication skills.
Functions and Duties
Essential Functions and Duties:
- Perform POS work in accordance with the knowledge of BREC operations to include but not limited to: POS transactions corrections processing refunds & payment reversals management setup for tickets patron account set up (creating & editing) facility rentals activity registrations and reporting for all POS modules.
- Verify that all POS software installed on workstations is the most current version and that all clients are running the same versions.
- Answer all POS software related requests for training fix and other issues.
- Assist Administrative Serves & Records Manager with maintaining all Park Operations softwares.
Secondary Duties:- Answers all requests for repairs upgrades and computer -related failures and takes them to completion.
- Determines value in legacy software and recommends new or upgraded enhancements to existing software and systems.
- Assist with comparing and analyzing data between softwares.
- Monitors and controls the operation of end-user software programs. Determines the cause of malfunctions and takes corrective action. Coordinates the efforts of contractors consultants and third parties assigned. Maintains history log of service calls vendor responsiveness etc. for all hardware/software maintenance.
- Liaison with BREC IT Department and software vendors.
- Assists with electronic & software issues including but not limited to PCs printers and escalate to IT Department as needed.
- Other duties as assigned
Supplemental Information
Full time position. Generally 8 hours per day 5 days per week; lunch break daily; overtime as required. Some evening and weekend work required.
Resumeswillnot be accepted in lieu of a completed application. If you do not complete each section of this application (i.e. work experience education or etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
An offer of employment is contingent on passing a pre-employment criminal background check Motor Vehicle Records check drug screen and physical.
If you have any questions or concerns please emailor call .
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
