Director of Service

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine music and culinary arts. We are a unique facilitycombining a fully functioning winery with intimate concerts food & wineclasses private events in a variety of configurations and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies andactive cultural patronsbringing the wine country experience to the middle of alarge city.

Position Summary
TheService Director actively participates in service and oversees allfront-of-house operations and provides support to the General Manager andserves as secondary leader for the property. This role develops practices andworks alongside department heads to drive initiatives to drive top line salesand while controlling expenses and COGS to protect bottom line margins. Thisindividual oversees and develops the operations management team and overseesthe hiring of all service staff while ensuring proper training on all aspectsof our company culture and service responsibilities.

Why us

Competitive pay

We are a rapidly expandingnational entertainment and hospitality company offering tremendousopportunities for driven and ambitious individuals.

Medical Dental VisionInsurance

nDORFins program designed topromote a healthy and active lifestyle!

401K (and yes we match!)

Flexible Savings AccountsHSAand Dependent Care Basic Life and AD&D Insurance

Amazing discounts 50% OFFall dining/retail wine

Free Family Meal

Tickets to available shows

Andmore!

Overview of Responsibilities

General Management & FOH Service Responsibilities

Assist in oversight and management of all aspects ofproperty and associated internal departments

Ensure successful execution of all shows events anddaily activity. Oversee ownership of all operating spaces within bothlocations.

Review and sign off on weekly FOH team schedules.

Oversee the management of Open Table and reservation confirmations

Collaborate with the GM to address social mediacomments related to service issues

Manage pre-shift messaging and oversee EOD notes asrelated to daily operations with approval from the GM

Develop staff sales incentives programs andcommunicate through all FOH managers and supervisors

Field all service complaints: prepare a reply to theguest and send with a final sign off from the GM

Practice a consistent survey of the facility to ensurethe staff artists and guests have everything they need to have a positiveexperience

Assure all marketing materials are present in checkpresenters on tables slideshow and throughout the space and in line withnational initiatives.

Maintain a healthy working relationship between FOHand BOH and address any opportunities with operational departments in theweekly BEO / Management Meeting.

Collaborate with the events department to review theupcoming months in the calendar and discuss programming ideas for any holes inthe schedule

Coordinate operational details for Public Eventsamongst all appropriate departments.

Maintain a monthly staff meeting to celebrate thestaff and ensure good inter-departmental communication: employee of the monthnew policies or changes menu items new hires etc.

Address ongoing facilities issues and maintenanceneeds.

Manage pre-service meeting agendas with approval fromthe GM: shift notes F&B training policies & procedures.

Uphold City Winery Hospitality service standards

Perform all other related functions projectsinitiatives as per business need

Leadership

Foster positive Company culture build morale andcreate on-going positive work environment and maintain a productive andprofessional workforce

Direct and oversee proper and continued training ofstaff in all departments with approval from the GM

Interview select train supervise counsel andmonitor performance of staff

Conduct disciplinary action as needed includingtermination when necessary in partnership with HR and with approval from theGM and in accordance with Company policies and guidelines

Conduct staff meetings regularly to ensure effectiveand clear communication including management meetings BEO meetings

Ensure safe working environment in all areas

Ensure proper and timely reporting of all incidentsinjuries accidents through proper channels

Approve of all new hires with senior leadershippartnership when required set fair wages consistently and ensure all hiresand properly onboarded and given tools to succeed

Handle personnel issues in partnership with HumanResources when needed with approval from the General Manager

Clearly communicate and train staff on companyupdates policy changes and initiatives in a timely manner

Administration

Monitor department scheduling and adjusting asnecessary to ensure operational success

Ensure proper completion of administrative tasksincluding trackers financial-related reports personnel forms including PAFsCAFs injury reports and other necessary admin tasks.

Oversee and approve accurate payroll administrationand processing with approval from the General Manager

Ensure communication to personnel regarding benefitstimelines and proper administration in partnership with Human Resources withapproval from the General Manager

Minimum Qualifications

Minimum 5 years experience in multi-faceted high-volumerestaurant venue and/or equivalent relevant experience

Proven leadership skills and commitment to excellence

Proven financial and business acumen; analytical skills andability to meet and exceed set budgets

Unparalleled passion for hospitality food wine and music

Ability to successfully multi-task delegate and manage severalprojects at once in high-pressure fast paced environment

Ability to respectfully mentor train develop and hold teamsaccountable to expectations

Must be detail oriented strong execution skills

Functional working knowledge of health department and all otherrelated regulations

Exceptional communication and interpersonal skills both writtenand verbal

Strong culinary and wine knowledge

Must be fluently literate in English including ability to readwrite and communicate conduct business related mathematics and analyze data

Must have proficient computer and technological skills

Ability to perform physical requirements of position includingstanding and walking for extended periods of time bending pushing pullinglifting and carrying loads of up to 50 pounds per business need

Able and willing to work flexible scheduling including daysnights weekends and holidays

Able to travel and attend business-related meetings and trips

About Us

Wine food andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008 City Winery has been turning heads across thenation with amazing live performances delectable cuisine and award winninglocally produced wines. But theres more to us than that were a haven for community and creativity aplace where the philosophy of hospitality is more than just a buzzword but away of life. City Winery founded by music industry veteran & visionaryMichael Dorf has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90 points City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race religion color national origin gender sexualorientation age marital status veteran status or disability City Winery participates in the E-Verify Program in certainlocations as required by law.