Service Desk Engineer
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Job Location:
Navi Mumbai - India
Yearly Salary:
₹ 400000 - 700000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title : Service Desk Engineer
Experience : 3 to 5 years
Certification : ITIL Foundation MCSE CCNA CompTIA ACompTIA N Azure or any Cloud/Technology related certificates
Responsibilities :
- Serve as the first line of support for end-user technical issues via phone email or ticketing system.
- Troubleshoot and resolve issues related to Office 365 applications (Outlook Teams OneDrive SharePoint etc.).
- Assist with user account management in Microsoft 365 (password resets license assignments mailbox permissions).
- Provide basic support for network connectivity issues (Wi-Fi VPN DNS IP configuration).
- Escalate complex issues to appropriate teams while maintaining ownership until resolution.
- Document incidents solutions and procedures in the knowledge base and ITSM Ticketing tool.
- Educate users on best practices and self-service tools.
- Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.
Mandatory:
- 3 years of experience in a Service Desk or IT Support role.
- Strong knowledge of Microsoft Office 365 suite and admin portal.
- Familiarity with Active Directory Exchange Online and Teams administration.
- Basic understanding of networking concepts (TCP/IP DHCP DNS VPN).
- Experience with ticketing systems (e.g. ServiceNow Service Desk Plus)
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment
- Microsoft certifications (e.g. MS-900 MD-102 AZ-900) are a plus
Required Experience:
Manager
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
