Customer Services Field Engineer

Wakefield - UK

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Concorde Technology Group are looking for an experienced candidate with a proven track record and an ability to demonstrate communications and customer facing skills.

This role is a field role based from head office in Ossett and customer sites up to approximately a 75 mile radius therefore candidates must have a full driving licence as the role involves driving on a regular basis.

You will also be expected to travel further afield including visiting our offices in Blackburn and other UK locations on occasions.

You will be required to work within strict customer driven SLAs and must have working experience in a similar role and be able to work on your own or as part of a small team.

The package will be based on the experience of the individual but will include a company issued vehicle.

The successful candidate will also provide cover on an out of hours rota (enhanced pay).

The key attributes and skills you will be able to demonstrate include:

Responding to service calls on client sites.
Handle hardware break fix tasks and deployments meeting required SLAs
Resolve complex technical faults maintaining regular communication with real-time updates.
Conduct comprehensive preventative maintenance ensuring that full activity records are documented.
Troubleshoot and diagnose diverse hardware issues.
Develop and maintain an in-depth technical knowledge of company products services and solutions.
Ensure strict adherence to SLA when dealing with customer tickets/calls.
Regularly update product knowledge on all systems
Maintain organised documentation using company devices to update call records.
Assist with rollout of projects.
Update tickets real-time using company systems & software.
Support any ad hoc tasks as required.
Troubleshoot hardware (printers laptops servers routers and switches)

Requirements:

Relevant working experience from a similar Engineering role.
Full driving licence is essential for this role.
Lenovo and/or other vendor accreditations would be advantageous.
Strong IT troubleshooting skills required.
Printer repair and an understanding of mechanical print process is essential.
PC hardware/software experience required.
Server Hardware experience required.
Excellent customer service & client interfacing skills essential.
Knowledge of the following types of printers - Hewlett Packard Sharp Xerox and Kyocera and Canon would be an advantage.
Software basic skills would also be an advantage.
To be an efficient member of staff and maintain a high standard work ethic.
To be flexible & willing to carry out additional duties as & when required.
To Adhere to Group Information Security Policy
Working to ISO9001 and ISO27001 standards
Any other duties as required.

Benefits Include:

Competitive salary
25 days holiday plus bank holidays
Company Vehicle (reimbursement for business mileage)
Extra day off as birthday leave
Working 37.5-hour week between Monday to Friday 8am-6pm
Part of on call OOH rota (enhanced pay)
Pension Scheme
Death in Service Insurance
Uniform Provided
ongoing training program and career development opportunities

If youre seeking an exciting and challenging role where you can use your skills and learn new ones whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you to discuss your experience and skillset

Further information on the Concorde Technology Group can be found at

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.

NO AGENCIES PLEASE

Required Experience:

Senior IC

Job DescriptionConcorde Technology Group are looking for an experienced candidate with a proven track record and an ability to demonstrate communications and customer facing skills.This role is a field role based from head office in Ossett and customer sites up to approximately a 75 mile radius ther...

Job Description

Concorde Technology Group are looking for an experienced candidate with a proven track record and an ability to demonstrate communications and customer facing skills.

You will also be expected to travel further afield including visiting our offices in Blackburn and other UK locations on occasions.

You will be required to work within strict customer driven SLAs and must have working experience in a similar role and be able to work on your own or as part of a small team.

The package will be based on the experience of the individual but will include a company issued vehicle.

The successful candidate will also provide cover on an out of hours rota (enhanced pay).

The key attributes and skills you will be able to demonstrate include:

Responding to service calls on client sites.
Handle hardware break fix tasks and deployments meeting required SLAs
Resolve complex technical faults maintaining regular communication with real-time updates.
Conduct comprehensive preventative maintenance ensuring that full activity records are documented.
Troubleshoot and diagnose diverse hardware issues.
Develop and maintain an in-depth technical knowledge of company products services and solutions.
Ensure strict adherence to SLA when dealing with customer tickets/calls.
Regularly update product knowledge on all systems
Maintain organised documentation using company devices to update call records.
Assist with rollout of projects.
Update tickets real-time using company systems & software.
Support any ad hoc tasks as required.
Troubleshoot hardware (printers laptops servers routers and switches)

Requirements:

Relevant working experience from a similar Engineering role.
Full driving licence is essential for this role.
Lenovo and/or other vendor accreditations would be advantageous.
Strong IT troubleshooting skills required.
Printer repair and an understanding of mechanical print process is essential.
PC hardware/software experience required.
Server Hardware experience required.
Excellent customer service & client interfacing skills essential.
Knowledge of the following types of printers - Hewlett Packard Sharp Xerox and Kyocera and Canon would be an advantage.
Software basic skills would also be an advantage.
To be an efficient member of staff and maintain a high standard work ethic.
To be flexible & willing to carry out additional duties as & when required.
To Adhere to Group Information Security Policy
Working to ISO9001 and ISO27001 standards
Any other duties as required.

Benefits Include:

Competitive salary
25 days holiday plus bank holidays
Company Vehicle (reimbursement for business mileage)
Extra day off as birthday leave
Working 37.5-hour week between Monday to Friday 8am-6pm
Part of on call OOH rota (enhanced pay)
Pension Scheme
Death in Service Insurance
Uniform Provided
ongoing training program and career development opportunities

Further information on the Concorde Technology Group can be found at

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.

NO AGENCIES PLEASE

Required Experience:

Senior IC

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

Apply Now

About Company

Concorde Technology Group

Concorde Technology Group is a leading technology services and support provider, delivering technology and cloud solutions, communications & cyber security

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