Client Service Account Manager Japan
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Job Summary
This role is the window into J.P Morgan Payments and is the primary point of contact for our clients. It is a fantastic career opportunity!
As a Client Service Account Manager - Japan in the Payments team you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a clients organization. You will develop an excellent understanding of the clients primary business the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
Job responsibilities
- Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintain an accurate and active service temperature check for all Clients within the portfolio
- Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understand the Clients business to anticipate their servicing needs and provide appropriate support and solutions (become the Clients champion)
- Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
- Promote use of our electronic service tools to allow Clients to easily find the payment related information they require and also participate in and support
- Take part in any payments business initiatives that will positively impact the Client experience
Required qualifications capabilities and skills
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills including executive communication skills
- Ability to develop and mobilize internal network key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Japanese Language Required
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
