Senior Solution Architect

About the opportunity

Contentful Solution Architects are trusted advisors to technologists developers content creators and product teams. As a Senior Solution Architect youll partner with international customers and digital agencies post-salehelping visionary brands turn ideas into scalable digital experiences.

This is a customer-facing consulting role not a software development position. Were seeking consultants who guide enterprise customers through implementations and optimization not engineers focused on hands-on development of production code.

Youll provide technical guidance subject matter expertise and strategic consultation to ensure projects succeed. This includes leading technical and editorial training facilitating collaborative workshops and guiding teams through architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements.

Beyond direct customer impact youll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams influencing product direction and ensuring we build with customer needs in mind.

What to expect

• Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
• Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
• Keep abreast of Contentful product developments and synthesise these into best practices workshops & enablement materials for our customers
• Create prototypes or code examples to facilitate customer onboarding and to support projects
• Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
• Continuously seek synthesise and communicate customer product feedback to our Product Management Engineering and Marketing teams
• Support engagement managers on quoting and scoping of SOWs
• Partner with Sales Customer Success Managers and Solution Engineers to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training reading and seeking mentorship from others

Within Contentful youll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs Account Executives Support and Solution Engineers to ensure customer success. Youll be responsible for identifying and managing risks and for adapting in real time to help customers overcome obstacles.

Your customer-facing experience will enable you to refine best practices and deliver opinionated experience-based guidance. Beyond direct engagements youll have opportunities to contribute to Contentfuls thought leadershipwhether through Voice of the Customer sessions with Product writing blogs leading workshops or speaking at Contentful and industry events.

What you need to be successful

• Bachelors degree in Computer Science Engineering or a related field or equivalent experience
• 5 years in a customer-facing Solution Architect Technical Consultant or Implementation Consultant role. Consulting experience is preferred; candidates must have experience leading technical discussions with both technical and non-technical stakeholders.
• Proven expertise with API-first composable content platforms (i.e. Contentful Contentstack Sanity); experience with legacy CMS platforms (i.e. Drupal AEM Sitecore) a plus
• Strong understanding of composable/MACH principles headless CMS architecture and best practices for building content-driven applications
• Professional experience designing or implementing microservices-based architectures and transitioning away from monolithic systems
• Hands-on proficiency with modern web technologies such as React/ Vue Angular REST and GraphQL APIs and cloud-based microservices
• Developer-level skills in at least one programming language (e.g. JavaScript ES6 Swift Java Python PHP)
• Familiarity with web rendering approaches (server-side client-side hybrid SSG ISR) and modern frameworks ( Remix Gatsby)
• Experience with commerce and marketing technology platforms as well as personalization experimentation and analytics tools (preferred)
• Strong presentation interpersonal and facilitation skillsable to engage technical and non-technical audiences lead discovery sessions and influence decision-making
• Experience creating and delivering both in-person and virtual workshops training or educational content
• Well-organized with the ability to manage multiple concurrent projects meet tight deadlines and thrive in a fast-paced environment

Whats in it for you

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through or your contracting agency.
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical financial or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Remote

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

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