Senior Cloud Security Support Engineer

Position : Senior Cloud Security Support Engineer

Working Schedule : 6pm -3am EST

Salary Range :$1300-$1500 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)

Role Overview

Were seeking a Senior Cloud Security Support Engineer with strong experience in Azure and Microsoft 365 security. This role focuses on advanced troubleshooting identity protection and safeguarding our Microsoft cloud tenants through Conditional Access MFA and policy enforcement.

Youll handle escalated issues lead root cause investigations and help strengthen our Azure and Microsoft 365 environments against emerging threats.

What Youll Do

Microsoft 365 Administration & Security

• Provide advanced support for Microsoft 365 services including Exchange Online Teams SharePoint Online and OneDrive.
• Manage and secure user accounts permissions and licenses through M365 and Exchange Admin Centers.
• Configure and maintain Conditional Access MFA and security baselines to protect users and corporate data.
• Investigate mailflow authentication and integration issues across the tenant.
• Implement and support DLP Safe Links and Safe Attachments policies.

Azure Active Directory / Entra ID (Identity & Access Management)

• Troubleshoot complex authentication and synchronization issues with Azure AD Connect and Entra ID.
• Manage RBAC Privileged Identity Management (PIM) and access reviews for privileged accounts.
• Develop and refine Conditional Access policies balancing security and user experience.
• Monitor sign-in activity analyze risk alerts and respond to suspicious access patterns.

Azure Infrastructure & Security Monitoring

• Provide escalation-level support for Azure resources including Virtual Machines networking and storage.
• Monitor and remediate findings from Microsoft Defender for Cloud and Secure Score.
• Enforce NSG firewall and VPN configurations for secure connectivity.
• Ensure backup encryption and recovery solutions are in place and compliant.

Tenant Protection & Compliance

• Evaluate and improve tenant posture using Microsoft Secure Score and Defender for Cloud recommendations.
• Partner with IT and security teams to align with compliance frameworks such as CIS ISO 27001 and NIST.
• Help implement automation and alerting to enhance threat visibility and response.

Service Desk & Knowledge Management

• Document complex resolutions security best practices and technical playbooks.
• Lead incident response efforts involving Azure or M365 services.
• Collaborate with vendors and Microsoft support for high-priority escalations.

Required Experience

• Experience: 3 years in technical support cloud administration or IT security (with at least 2 years in Azure/M365).
• Security Skills: Hands-on experience with Conditional Access MFA Entra ID and Azure tenant hardening.
• M365 Expertise: Strong understanding of compliance retention and protection features.
• Identity & Access: Deep knowledge of RBAC PIM and authentication protocols (OAuth SAML Kerberos).
• Networking: Working knowledge of DNS VPN and Azure network security principles.
• Mindset: Analytical security-first approach with strong documentation and mentoring skills.

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Security Operations Analyst (SC-200)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Microsoft Certified: Azure or M365 Fundamentals (AZ-900 / MS-900)