Senior IT Analyst

Techmorgonite Software Solutions LLC

Job Location:

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Role - Senior IT Analyst - onsite

Location: New York City New York United States

Our client is seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their U.S. offices. This role is hands-on and customer-facing ideal for a proactive detail-oriented professional passionate about supporting a dynamic legal environment and ensuring reliable technology performance firmwide.

Key Responsibilities

Provide Expert Technical Support: Serve as a first point of contact for IT support requests delivering timely and high-quality solutions for software hardware and networking issues.
Facilitate Meeting Technology: Support video conferences client meetings and presentations ensuring flawless setup and execution across platforms and offices.
System Maintenance & Deployment: Install configure and maintain firm-standard software and hardware; ensure all office computers printers and devices are fully operational.
Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics event technology and firmwide initiatives.
Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document escalate and resolve all IT service requests efficiently.
Security & Compliance: Enforce firm data security standards assist in managing network maintenance and promote best practices for mobile and remote access tools (Citrix VPN iOS).
Project Support: Participate in IT rollouts upgrades and training to drive technology adoption and continuous improvement.
Customer Service Excellence: Act as a trusted IT partner to attorneys and staff ensuring clear communication reliable follow-up and outstanding end-user experience.

Qualifications

6 years of IT support experience in software hardware and networking technologies; law firm or professional services experience.
Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.
Strong working knowledge of LAN/WAN systems iManage mobile technologies (iOS/iPadOS) and document management systems.
Demonstrated expertise in customer service troubleshooting and project execution.
Associates or Bachelors degree preferred; equivalent experience considered.

This is a great opportunity for a hands-on IT professional who thrives in fast-paced collaborative environments helping one of the nations top law firms deliver reliable innovative technology support every day.

Skills and Certifications note: bold skills and certification are required

law firm or professional services experience preferred.

6 years of IT support experience in software hardware and networking technologies

Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.

Strong working knowledge of LAN/WAN systems iManage mobile technologies (iOS/iPadOS)

Demonstrated expertise in customer service troubleshooting and project execution

#ZR

Role - Senior IT Analyst - onsite Location: New York City New York United States Our client is seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their U.S. offices. This role is hands-on and customer-facing ideal for a proactiv...

Role - Senior IT Analyst - onsite

Location: New York City New York United States

Key Responsibilities

Provide Expert Technical Support: Serve as a first point of contact for IT support requests delivering timely and high-quality solutions for software hardware and networking issues.
Facilitate Meeting Technology: Support video conferences client meetings and presentations ensuring flawless setup and execution across platforms and offices.
System Maintenance & Deployment: Install configure and maintain firm-standard software and hardware; ensure all office computers printers and devices are fully operational.
Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics event technology and firmwide initiatives.
Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document escalate and resolve all IT service requests efficiently.
Security & Compliance: Enforce firm data security standards assist in managing network maintenance and promote best practices for mobile and remote access tools (Citrix VPN iOS).
Project Support: Participate in IT rollouts upgrades and training to drive technology adoption and continuous improvement.
Customer Service Excellence: Act as a trusted IT partner to attorneys and staff ensuring clear communication reliable follow-up and outstanding end-user experience.

Qualifications

6 years of IT support experience in software hardware and networking technologies; law firm or professional services experience.
Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.
Strong working knowledge of LAN/WAN systems iManage mobile technologies (iOS/iPadOS) and document management systems.
Demonstrated expertise in customer service troubleshooting and project execution.
Associates or Bachelors degree preferred; equivalent experience considered.