Program Manager

Stamford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join GD Resources for dynamic opportunities in business management and IT where innovation meets excellence.

About the Company:

GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference advance your career and grow with a company that values integrity diversity and continuous improvement.

Job Title: Veterans Resource Center Consultant (Program Strategy & Operations)

Location: Hybrid Stamford CT (on-site Tuesdays & Thursdays)

Rate: Commensurate with experience (W2/1099) project-based up to 30 hrs/week

Position Overview:
Were seeking a consultant to elevate a municipal Veterans Resource Center through strategic planning program design and day-to-day operational support. Youll formalize standards and workflows recommend and help implement a modern CRM and build partnerships that improve access to benefits transportation emergency assistance and social services for veterans and their families. Ideal candidates bring experience in veteran-serving programs CRM selection/rollout volunteer training (including trauma-informed care) and measurable performance frameworks.

Responsibilities:

Assess how the Center currently operates and write clear practical SOPs for every key function (intake data capture follow-up privacy). Include what the veteran experience should look like from arrival to resolution.
Recommend and help implement a fit-for-purpose CRM (e.g. Salesforce or equivalent) for registering and tracking visits outcomes and follow-ups; define data protection protocols. (Center will fund the CRM; consultant should not price the software.)
Propose a core slate of programs based on local needs and national best practices (e.g. transportation to medical appointments via rideshare and emergency financial assistance to prevent homelessness).
Design and deliver training for volunteers and municipal service representatives-covering trauma-informed care resource navigation and VA benefits assistance.
Develop a plan to engage experienced Veteran Service Officers (VSOs) to mentor the volunteer team and strengthen case support.
Lead outreach and networking to expand partnerships with regional agencies and veteran-focused organizations; raise the Centers visibility and credibility.
Provide a realistic project timeline with milestones and deliverables aligned to the grant period (anticipated start December 2025; funds available through September 2026).
Be on-site and actively engaged in Center operations on Tuesdays and Thursdays; work hybrid otherwise.

Qualifications:

5 years leading program strategy/operations in human services public sector or nonprofit settings; veterans-serving experience strongly preferred.
Demonstrated success selecting/implementing CRMs defining intake/triage workflows and establishing data governance/privacy practices.
Experience designing volunteer/staff training (trauma-informed care benefits navigation customer service).
Knowledge of VA/state/local veteran benefits and community resource networks; ability to stand up transportation and emergency-assistance workflows.
Strong stakeholder engagement partnership development and community outreach skills.
Comfort operating in hybrid environments; ability to be on-site Tuesdays and Thursdays.
Familiarity with federal grant compliance and 2 C.F.R. 200 basics is a plus.

GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex gender identity national origin age disability veteran status or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment including hiring promotion compensation and benefits.

Join GD Resources for dynamic opportunities in business management and IT where innovation meets excellence. About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for ...