SAP EDI Consultant

Bolingbrook, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities of an EDI Consultant
candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills.

Experience with SAP is a plus though not mandatory.

The role may involve:

Reviewing and evaluating existing EDI processes to identify areas for improvement.
Exploring and supporting new EDI requirements as they arise.

Scope/Purpose:

Real-time monitoring tracking and resolution of all EDI errors in OpenText with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow performs root-cause analysis (RCA) updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues primarily through ServiceNow platform. EDI

Performance Measures/Expectations:

Create issue resolution documentation (incident description root cause steps to resolve)
For new processes If no documentation exists create initial draft and schedule review (build knowledgebase)
Complete all training and knowledge transfer within timelines with positive feedback
All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA

Reporting & Trends

Weekly slide deck (close of business Friday): ticket counts response/resolution times top errors
Monthly deep dive on root causes and corrective actions

Key Responsibilities of an EDI Consultant candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills. Experience with SAP i...