Help Desk Support

Des Moines, IA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Title : Help Desk Support

Location : Des Moines IA(Local to IA only)

Summary:

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership assisting with technical issues communicating with non-technical users and escalating issues as needed. The role includes software installation computer imaging and other related IT tasks.

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.
Install patch and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption preferably using Bitlocker and McAfee.
Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation patching and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.

Certifications:

Industry certifications (A Network MCP etc.)

Title : Help Desk Support Location : Des Moines IA(Local to IA only) Summary: The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 su...