Enterprise Account Director, Expand

London - UK

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Were UserTestingthe leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development processfrom ideation to launch. With the worlds strongest participant network AI-powered analysis expert services and seamless integrations we help companies eliminate guesswork align stakeholders and bring customer needs into sharp focus.

Trusted by more than 3000 organizations worldwideincluding 75 of the Fortune 100UserTesting delivers measurable business outcomes reduces risk and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Lets build experiences people lovetogether.

The Opportunity

Were looking for an Enterprise Account Director to join our Expand team. Youll be responsible for driving revenue growth and expanding relationships within our most valuable this highly autonomous quota-carrying role youll own a 3M5M book of business shaping and executing strategic territory plans. Youre not just a closeryoure a cross-functional orchestrator growth-minded farmer and trusted customer partner.

If youre excited by complex sales energized by multi-stakeholder deals and thrive on bringing long-term value to customers this is your opportunity to lead from the front.

The Team

Youll join a high-performing Enterprise Sales team focused on retaining and expanding strategic relationships with global customers. Youll partner closely with CSMs Renewal Managers and our Solutions team to deliver customer outcomes and identify growth opportunities. This is an individual contributor role with big scope reporting into our Regional VP of Sales.

What Were Looking For

7 years of experience in enterprise SaaS sales ideally in martech or adjacent sectors
A proven track record of expanding high-value accounts with multi-year contract wins
Experience managing complex enterprise-wide sales cycles across matrixed organizations
Confident in using MEDDPICC (or equivalent methodologies) to qualify and close deals
Strong operational discipline in forecasting planning and execution
Ability to lead cross-functional account strategies and drive coordinated outcomes
Proven success influencing and partnering with C-level stakeholders
Strong communicator and storyteller skilled at articulating customer value
Self-starter mindset with a high degree of ownership and accountability
Collaborative approach with a passion for long-term customer partnerships

Dont meet every single requirement but excited about the role

We encourage you to apply! Research shows that certain groups may not apply unless they meet 100% of the criteria. You may be just the right candidate for this or other roles. We believe diverse perspectives drive innovationand were building a team that reflects a wide range of backgrounds experiences and skills.

Accommodations

At UserTesting were committed to creating inclusive accessible experiences for all candidates. If you require accommodations or have specific requests to make your interview experience better please contact us at: . Were happy to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.

Required Experience:

Director

Were UserTestingthe leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development processfrom i...