Underwriting Operations Business Analyst

THIS ROLE REQUIRES 4 DAYS PER WEEK IN OUR ATLANTA OFFICE LOCATION. THIS IS NOT A REMOTE ROLE.

About the role:

Senior BA Lead will work closely with business partners to gain in depth understanding of customers business strategy processes & operational challenges. Responsibilities will include managing the requirements phase of the various projects. Senior BA role will oversee and manage the quality deliverables from the IT teams and making sure requirements and processes are documented based on the expected standards. This role will also be responsible to lead various workshops with business partners to derive the discussions in order to gather their requirements.

The responsibilities for this role include:

• Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.

• Serve as liaison between Business and IT translating business needs into functional business requirements. Collaborate with business partner to define business requirements for a project.

• Manage key policy administration system enhancements as well as involvement in testing and release management. Work with business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.

• Policy administration system change management support for Underwriting teams helping them to navigate system upgrades defect reporting and any required interim workarounds.

• Managing Shared Services migrations and ongoing oversight of service delivery.

• Premium Booking.

• Audit support.

• Ownership of assigned systems and process ensuring overall performance and customer satisfaction.

• Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects.

• Identify root causes and solutions; work with Operations leadership SMEs and support staff to deliver short and longer term improvements.

• Track system user/stakeholder feedback and identify training requirements.

• Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives.

• Prepare project documentation such as meeting minutes business process documents and other process workflow diagrams as required.

• Handle and escalate backend data issues.

Required Qualifications:

• 3 years work-related experience. Insurance or Financial industry experience preferred but not required.

• Experience as an underwriting assistant or in claims for insurance a plus.

• Must have significant knowledge of working within an organization work environment and with process.

• Experience driving strategic functional discussion with business stake holders and producing actionable plan for driving delivery.

• Experience managing business specifications and an understanding of technical areas gained from completing assignments or overseeing others work.

• Experience leading requirements gathering analysis and documentation.

• Experience working with senior business management and Senior IT leads to design new functionalities on an existing application.

• Ability to work closely and provide guidance on business functionality with the technical team.

• Must possess outstanding verbal and written communication skills.

• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.

• Must be flexible and effective at multi-tasking.

• Must be pro-active with issue identification and resolution.

• Strong ability to perform analysis of medium to complex business function workflow and technology issues to support decision-making.

• Ability to adapt to changing business requirements.

• Experience working on web-based and digital applications.

• Bachelors Degree in business computer science and/or related field preferred.

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At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .