Senior Executive Customer Service

About SKF

SKF started its operations in India in 1923. Today SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units seals mechatronics lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKFs solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction energy efficiency and equipment longevity and reliability. With a strong commitment to research-based innovation SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more please visit: /in

SKF Purpose Statement

Together we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Customer Service Executive

Reports To: Deputy Manager Customer Service -Seals

Role Type: Individual Contribution

Location: Pune / Mysore

Job Responsibilities

Partnering with SKF Customers throughout their O2C journey with us championing the responsibility for their best experience throughout this journey such that they become active promoters of SKF at least in part if not wholly because of their CS Experience.

Ensure efficient and accurate handling of customer quotations / orders / schedules / queries etc.

Monitor the progress and ensure complete execution of the order till delivery to Customer & GRN.

Coordinate with FVC Team i.e. Sales Controlling Supply Chain planner (domestic & overseas) Project Management Factory Warehouse Logistics (EXIM & Transporters) etc. as and when required for timely delivery of material and to ensure no line stoppage at customer end.

Support CS Team Leader/Manager Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.

Create and update Customer & Product master in the system (MDGSAP)

Proactively engage Customers with the purpose of building and nurturing excellent relationships and enhancing their Experience with SKF through regular calls customer visits etc.

To handle Customer complaints and acknowledge the same through corrective and preventive actions.

Hands-on to use multiple platforms for efficiency.

Identify and implement process improvements.

Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time

Skill Set

Empathy communication skills interpersonal and negotiation skills.

Initiative and solution mindset oriented problem-solving skills.

Open to learning and eager in identifying and capitalizing on improvement opportunities across the scope of work.

Accountability for own set of customers as well as responsibility for the Customer Experience for all SKF Customers.

Knowledge of commercial terms taxes contracts orders and sales transactions material management forecasting scheduling planning and execution.

Problem Solving

KPIs

TAT - Customer Response Time

Order Processing Time

Order Management OTIF

Complaint Management (SER & DER

Education & Experience

Minimum 5 to 8 years of strong experience in any of the areas of Customer Service Sales or Supply chain

Candidates must have a bachelors degree. Post-graduation in Management will be an added advantage

Excellent verbal and written communication skills networking and influencing skills with internal and external stakeholders.

Interested candidates can share their resume to