Voice and Collaboration Systems Analyst I

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Job Description:

Summary

The Collaboration Services IT team is currently accepting applications for a Voice and Collaboration Systems Analyst I. This position will assist other members of the Collaboration Services team with the maintenance and support of voice and collaboration systems across campus as well as providing assistance to end-users. Duties will include incident response configuration installation troubleshooting analysis testing implementation and ongoing support of various voice and collaboration technologies.

A Voice and Collaboration Systems Analyst I should possess strong written and oral/communication interpersonal and organizational skills; the ability to handle multiple projects; and the ability to think critically and interpret and apply complex technical documentation.

The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required. This position requires the candidate to live in the state of Iowa on or before their first day of employment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines

Individual contributor position with developing professional and/or technical skills working under immediate to general supervision

Grasps professional-level knowledge and concepts of field while working in a progressive learning mode

Works on problems and issues of somewhat limited scope

Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained

Responds to inquiries and issues escalating to manager or higher level workers as appropriate

May lead projects of limited scope and complexity

May provide guidance to students

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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