Principal Product Manager, Data Platform
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
What youll be doing
As a Principal Product Manager for Zendesk Data Platform (ZDP) youll set the vision and roadmap for Zendesks foundational data systems enabling hundreds of engineers analysts and product managers to build analyze and innovate at scale. You will be the driving force behind platform usability adoption and compliance collaborating closely with engineering leads data governance ED&A and other core product teams. Your leadership will directly impact how Zendesk leverages its data for customer-facing and internal analytics products and AI/ML experimentation and feature development.
Youll balance strategic thinking with day-to-day execution. Youll identify and elevate needs across our businessfrom infrastructure health to data operational excellenceand shape performant compliant and secure platform experiences for internal teams. Your work will set patterns and practices adopted across Zendesk and have broad executive visibility.
Responsibilities
Shape and communicate the ZDP platform strategy vision and multi-year roadmap
Act as a cross-functional leader partnering with Engineering ED&A and Product Analytics
Lead and mentor other product managers; promote a culture of outcome-driven product development
Design champion and deliver platform improvements across the data value chain from ingestion transformation to utilization
Translate business and technical requirements into actionable plans; prioritize thoughtfully
Track and communicate progress wins and opportunities to senior leadership
What you bring to the role
Significant experience leading data platform or infrastructure product teams
Deep understanding of cloud data technologies and lifecycle management
Excellent communication influencing and stakeholder management skills
Strategic mindset with proven ability to deliver complex initiatives end-to-end
Strong organizational skills and high EQ
Basic Qualifications
Bachelors degree in Computer Science Engineering or relevant field
8 years in product management including senior/lead roles on data-focused teams
Track record of launching data services or platform products at scale
Preferred Qualifications
Expertise in Snowflake and AWS data ecosystems
Experience at a SaaS company or in customer experience platforms
Experience working with distributed cross-geography teams
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
