Medical Scheduler

Advanced Rejuvenation Aesthetics Clinic

Job Location:

Beachwood, OH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

The Medical Scheduler is responsible for coordinating and scheduling patient appointments in a timely and efficient manner while ensuring a positive patient experience. This role requires strong organizational skills attention to detail and the ability to communicate effectively with patients providers and staff.

Key Responsibilities

Schedule reschedule and confirm patient appointments according to provider availability and office protocols.
Verify patient information insurance eligibility and referral requirements prior to appointments.
Maintain accurate records in the electronic medical record (EMR) system.
Coordinate appointments for multiple specialties or procedures when needed.
Communicate professionally with patients regarding appointment details preparation instructions and follow-up care.
Work closely with clinical and administrative teams to ensure efficient patient flow.
Handle a high volume of incoming calls while maintaining courteous and professional communication.
Manage scheduling conflicts and resolve patient concerns promptly.
Follow HIPAA and organizational policies to protect patient confidentiality.
Assist with other administrative duties as assigned.

Qualifications

Education: High school diploma or equivalent required; associate degree or healthcare-related coursework preferred.
Experience: Minimum 12 years of experience in a medical office scheduling or customer service role preferred.
Skills:
- Proficiency with EMR/EHR systems and scheduling software.
- Excellent communication time management and problem-solving skills.
- Strong attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Knowledge of medical terminology and insurance processes a plus.

Work Environment

This position typically operates in a professional office or clinic environment. It may require extended periods of sitting computer use and telephone communication.

Compensation & Benefits

Competitive hourly rate based on experience
Health dental and vision insurance (if applicable)
Paid time off and holidays
Retirement plan options

Key Responsibilities

Schedule reschedule and confirm patient appointments according to provider availability and office protocols.
Verify patient information insurance eligibility and referral requirements prior to appointments.
Maintain accurate records in the electronic medical record (EMR) system.
Coordinate appointments for multiple specialties or procedures when needed.
Communicate professionally with patients regarding appointment details preparation instructions and follow-up care.
Work closely with clinical and administrative teams to ensure efficient patient flow.
Handle a high volume of incoming calls while maintaining courteous and professional communication.
Manage scheduling conflicts and resolve patient concerns promptly.
Follow HIPAA and organizational policies to protect patient confidentiality.
Assist with other administrative duties as assigned.

Qualifications

Education: High school diploma or equivalent required; associate degree or healthcare-related coursework preferred.
Experience: Minimum 12 years of experience in a medical office scheduling or customer service role preferred.
Skills:
- Proficiency with EMR/EHR systems and scheduling software.
- Excellent communication time management and problem-solving skills.
- Strong attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Knowledge of medical terminology and insurance processes a plus.

Work Environment

This position typically operates in a professional office or clinic environment. It may require extended periods of sitting computer use and telephone communication.

Compensation & Benefits