Complaints & Risk Manager – Regulated Forex Company | Israel Office

Ramat Gan - Israel

Monthly Salary: ILS 40000 - 50000

Experience Required: 1-3years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview:

A well-established regulated Forex company with international operations is seeking an experienced Complaints & Risk Manager to join its Israel office. The company provides a professional and dynamic work environment with a strong focus on compliance client satisfaction and operational integrity.

Responsibilities:

Handle investigate and resolve client complaints in line with company policies and regulatory requirements.
Prepare detailed complaint reports and maintain proper documentation for audits and regulatory review.
Ensure timely communication and resolution of issues while maintaining a high level of professionalism and client satisfaction.
Identify recurring issues or potential risks and work closely with relevant departments to address and prevent them.
Monitor and assess operational risks across departments and propose mitigation strategies.
Ensure compliance with regulatory frameworks and internal risk-management procedures.
Liaise with regulators legal teams and senior management when required.
Provide training and support to staff on complaint handling and risk-awareness procedures.

Requirements

Minimum 24 years of experience in complaints handling or risk management within a regulated Forex or financial services environment.

Strong knowledge of regulatory standards (e.g. ESMA CySEC ASIC or local Israeli compliance frameworks).

Excellent communication skills in English (Hebrew is an advantage).

Detail-oriented analytical and able to handle sensitive information with discretion.

Proficient in preparing reports and summarizing findings for management or regulatory review.

Ability to work independently and collaboratively with cross-functional teams.

Benefits

Competitive salary based on experience.
Stable and professional work environment within a global Forex group.
Opportunity to grow and take ownership of the companys risk and complaint processes.

Company Overview:A well-established regulated Forex company with international operations is seeking an experienced Complaints & Risk Manager to join its Israel office. The company provides a professional and dynamic work environment with a strong focus on compliance client satisfaction and operatio...