Tenancy and Estate Management Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Loughborough - UK

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

3 month Contract With A Local Authority

Purpose of the Role

To manage a patch of tenancies and estates (housing dwellings garages shops) for the Council ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits tenancy changes abandoned properties estate walks tenant advice enforcement using tenancy agreement and legal powers.

Key Responsibilities

Conduct new tenant visits introductory inspections and sign-ups.
Process mutual exchanges successions tenancy change requests abandoned properties.
Organise and attend estate walks maintain visible presence on estates.
Provide advice to tenants regarding rights responsibilities and tenancy conditions.
Identify and investigate tenancy breaches and estate issues (untidy gardens abandoned vehicles/properties etc).
Use tenancy agreement and legal powers to take enforcement action where appropriate.
Work collaboratively with other colleagues agencies and departments (repairs compliance neighbourhood services) to improve estate environment and tenancy sustainment.
Maintain accurate records casework files and manage a caseload effectively within performance targets.
Promote tenant and community engagement support resident involvement in estate management.
Comply with all relevant policies legislation (Housing Act(s) tenancy law) and Councils procedures.
Undertake any other duties commensurate with the grade.

Requirements

Good working knowledge of housing tenancy and estate management practices (tenancy law enforcement powers mutual exchanges successions).
Experience of carrying out inspections visits and estate/tenancy casework.
Experience of working with tenants/residents and partner agencies.
Awareness of estate management issues: garages shops voids abandoned properties environmental issues on estates.

Excellent interpersonal skills ability to communicate with a wide range of people (tenants colleagues agencies).
Ability to plan prioritise and manage a varied workload in a fast-paced environment.
Able to investigate issues make decisions and carry out or recommend enforcement action.
Competent in Microsoft Office (Word Excel Outlook) housing or tenancy management IT systems.
Strong organisational record-keeping and report writing skills.
Ability to work independently and as part of a team with flexibility and pro-activity.

Ideally a qualification in Housing (e.g. CIH Level 3/4) or equivalent experience.
Commitment to the Councils values (customer focus working together pride in Charnwood) and to equality diversity and safeguarding.
Full UK Driving License with access to vehicle
Basic DBS is Required

3 month Contract With A Local AuthorityPurpose of the RoleTo manage a patch of tenancies and estates (housing dwellings garages shops) for the Council ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits tenanc...

3 month Contract With A Local Authority

Purpose of the Role

Key Responsibilities

Conduct new tenant visits introductory inspections and sign-ups.
Process mutual exchanges successions tenancy change requests abandoned properties.
Organise and attend estate walks maintain visible presence on estates.
Provide advice to tenants regarding rights responsibilities and tenancy conditions.
Identify and investigate tenancy breaches and estate issues (untidy gardens abandoned vehicles/properties etc).
Use tenancy agreement and legal powers to take enforcement action where appropriate.
Work collaboratively with other colleagues agencies and departments (repairs compliance neighbourhood services) to improve estate environment and tenancy sustainment.
Maintain accurate records casework files and manage a caseload effectively within performance targets.
Promote tenant and community engagement support resident involvement in estate management.
Comply with all relevant policies legislation (Housing Act(s) tenancy law) and Councils procedures.
Undertake any other duties commensurate with the grade.

Requirements

Good working knowledge of housing tenancy and estate management practices (tenancy law enforcement powers mutual exchanges successions).
Experience of carrying out inspections visits and estate/tenancy casework.
Experience of working with tenants/residents and partner agencies.
Awareness of estate management issues: garages shops voids abandoned properties environmental issues on estates.

Excellent interpersonal skills ability to communicate with a wide range of people (tenants colleagues agencies).
Ability to plan prioritise and manage a varied workload in a fast-paced environment.
Able to investigate issues make decisions and carry out or recommend enforcement action.
Competent in Microsoft Office (Word Excel Outlook) housing or tenancy management IT systems.
Strong organisational record-keeping and report writing skills.
Ability to work independently and as part of a team with flexibility and pro-activity.

Ideally a qualification in Housing (e.g. CIH Level 3/4) or equivalent experience.
Commitment to the Councils values (customer focus working together pride in Charnwood) and to equality diversity and safeguarding.
Full UK Driving License with access to vehicle
Basic DBS is Required