Family Gateway Contact Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary:

The Grade 5 Family Gateway Contact Officer positions are integral to the Family Gateway service within Cardiff Councils Childrens Services. These roles involve a hybrid work model with typically two days in the office each week. The officers will manage and coordinate multiple referrals without carrying a caseload. The Family Gateway is dedicated to providing high-quality information advice and assistance to babies children young people families and professionals across Cardiff. The service employs a family-centered strengths-based and inclusive approach to ensure that support is timely and appropriate working collaboratively with various professionals and partners.

Responsibilities:

Provide information advice and assistance to families and professionals.
Manage and coordinate multiple referrals.
Facilitate contact through telephone web chat and email.
Collaborate with Early Help services and partner agencies.
Recognize and address potential risks to individuals consulting with Social Workers and other professionals as needed.

Requirements

Enthusiasm motivation and a positive attitude.
Resilience and the ability to handle pressure effectively.
Passion for improving the lives of families in the city.
Comprehensive understanding of the needs of babies children young people and families.
Proven experience in building effective relationships with diverse individuals and groups.
Excellent interpersonal skills for quick rapport building.
Ability to provide clear and accurate information and advice.
Proficiency in Microsoft Office and/or case management systems.

Required Skills:

Strong understanding of safeguarding practices and relevant legislation related to Elective Home Education Exclusions CME EBSA SEND and school attendance. Experience working with children young people and families particularly in education health or social care settings. Excellent communication skills and the ability to build trusted relationships with families schools and partner agencies. Confidence and creativity in delivering flexible responsive support tailored to individual needs. Proficient report writing and organizational skills with the ability to manage a diverse and busy caseload. Proficiency in IT systems for maintaining accurate records and analyzing data to inform decision-making. Experience working as part of a team and contributing to service development. Ability to provide advice and support verbally in clear and accurate spoken English is essential. A full UK Driving Licence and access to your own vehicle are required.

Summary:The Grade 5 Family Gateway Contact Officer positions are integral to the Family Gateway service within Cardiff Councils Childrens Services. These roles involve a hybrid work model with typically two days in the office each week. The officers will manage and coordinate multiple referrals with...

Summary:

Responsibilities:

Provide information advice and assistance to families and professionals.
Manage and coordinate multiple referrals.
Facilitate contact through telephone web chat and email.
Collaborate with Early Help services and partner agencies.
Recognize and address potential risks to individuals consulting with Social Workers and other professionals as needed.

Requirements

Enthusiasm motivation and a positive attitude.
Resilience and the ability to handle pressure effectively.
Passion for improving the lives of families in the city.
Comprehensive understanding of the needs of babies children young people and families.
Proven experience in building effective relationships with diverse individuals and groups.
Excellent interpersonal skills for quick rapport building.
Ability to provide clear and accurate information and advice.
Proficiency in Microsoft Office and/or case management systems.

Required Skills: