Mobile Responder

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Section: Tele care Cardiff

Reporting to: Tele care Team Leader

Hours per Week: 28

Location of Post: County Hall (base) remote

Special Conditions: Weekend bank holiday and night work

Summary

The Mobile Responder plays a crucial role in delivering efficient reliable and friendly responses to emergency alarm calls for Tele care Cardiff users. This position is vital in ensuring the safety and well-being of vulnerable and elderly customers by providing immediate assistance and support during emergencies. The role requires collaboration with various service areas to maintain high levels of customer satisfaction and effective call resolution.

Responsibilities

Respond to emergency and priority calls from vulnerable and elderly customers.
Collaborate with colleagues to ensure high levels of call resolution and customer satisfaction.
Provide practical help care or support as needed and report actions to the Control Centre.
Handle sensitive and emergency situations efficiently coordinating with next of kin care agencies or emergency services.
Maintain accurate records of customer visits following alarm calls or routine checks.
Visit homes of individuals who have triggered alarm calls and address any equipment issues.
Conduct routine visits to Sheltered Housing schemes in the absence of the Scheme Manager.
Program and test dispersed alarm units and install equipment as needed.
Utilize current and emerging technology to enhance customer contact services.
Ensure the safe keeping of fuel cards and equipment maintaining vehicle logs.
Attend training sessions and team meetings providing cover for Control Centre operations when necessary.
Assist in training colleagues and mentoring new starters.

Requirements

Competencies: Customer focus problem-solving communication and respect for others (Level 2-3).
Education & Training: GCSE standard or equivalent with Mathematics and English.
Experience/Knowledge: Ability to work under pressure and deliver customer-focused information.
Skills and Abilities: Effective communication proficiency in IT systems teamwork and adaptability.
Personal Attributes: Caring attitude and commitment to achieving the best results for customers.
Special Circumstances: Ability to work unsocial hours including evenings weekends and bank holidays.
Support equality of opportunity as per the Councils Equal Opportunities Policy.
Ensure health and safety compliance for oneself and others.
Adhere to the Councils Corporate Safeguarding Policy and complete relevant training.
Undertake additional duties as required commensurate with the role.
Work from various locations as needed.

Required Skills:

Requirements: Qualifications: Degree or Masters in Town & Country Planning or related discipline. Membership or progression towards the Royal Town Planning Institute (RTPI). Statutory or Role-Specific Requirements: Willingness to work outside normal hours as needed. Ability to undertake site visits. Full driving license. Experience: Over 5 years as a Development Control Planning Officer focusing on major applications. Experience in supervising junior staff and signing off cases. Experience presenting at planning committee meetings and appeal proceedings. Knowledge & Skills: Strong written and verbal communication skills. Ability to organize workload and assist others in prioritising tasks. Understanding of planning legislation and excellent IT skills. Ability to influence and persuade on complex planning issues. Familiarity with the role of elected members in the planning process. Competencies: Positive attitude and adaptability to change. Responsibility and results-driven approach. Teamwork and communication skills. Commitment to customer care and personal development.

Section: Tele care CardiffReporting to: Tele care Team LeaderHours per Week: 28Location of Post: County Hall (base) remoteSpecial Conditions: Weekend bank holiday and night workSummaryThe Mobile Responder plays a crucial role in delivering efficient reliable and friendly responses to emergency alarm...