Part-time Student Advisor

Role: Part Time Student Advisor ILSC & Greystone College

Reports to: Student Services Manager

Location: Adelaide

Description:

ILSC & Greystone College Adelaide part of the ILSC Education Group is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing Project Management and Business to international students living in Australia.

ILSC & Greystone College Adelaide seeks an enthusiastic Part time Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry. The Student Advisor role is responsible for a variety of functions such as:

Job Duties

The duties of this position include but are not limited to:

Student Advising

• Supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues
• Supporting student accommodation requests (i.e. Homestay and student residence)
• Providing a special duty of care for under-age students with regular check-ins
  Preparing for new student intake (ELICOS & VET)
• Facilitating academic and financial intervention and problem-solving (if required)
• Supporting agents by answering phone calls responding to questions about current student status and providing course information
• Acting as a point of contact for walk-in students conducting school tours and ensuring successful conversion
• Facilitating student extensions
• Issuing Letter of Acceptance and COEs and working with the schools database system

Other

• Answering the phone transferring calls and taking messages
• Helping students with questions and problems and/or leading them to the correct department
• Updating PRISMS site with relevant student information
• Assisting the manager & academic director with assigned tasks
• Supporting reception (if required)
• Attending general staff and team meetings and training sessions as assigned

Work Hours

Part-time (20 hours per week) Monday to Friday between the hours of 8am to 8pm.

This position is based at the Adelaide campus. It does not have a working from home option.

This position has an immediate opening.

Applications must include a cover letter with details of recent relevant business experience andupdated Resume or CV.

Please submit your application using the link through Seek. Only successful applicants will becontacted for an interview.

Essential Qualifications Skills and Attributes

• Experience working in an international college and / or school
• Demonstrated customer service skills
• Outstanding organisational skills
• Excellent communication and interpersonal skills
• Excellent technical skills (database Microsoft 365 PRISMS etc..)
• A passion for education and sensitivity to the cultural and language issues facing ouroverseas students
• Ability to work independently and as part of a team
• Fluency in written and spoken English is a must
• Second language is a big plus (i.e. Portuguese Spanish Korean Japanese)

Education and Experience Required

• Working with Children Check

Contact Information

While we thank all applicants only those who are shortlisted will be contacted.

About ELS ILSC & Greystone College

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability you may contact HR at .

Required Experience:

Manager