Service Coordinator
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Job Location:
Thomasville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Coordinator
Location: NC Trailers The #1 Rated Trailer Dealer in the Carolinas
Reports to: Operations Manager
Who We Are
NC Trailers provides trailer sales service and parts to both residential and commercial customers.
We exist to thrive together with our teams customers partners and community.
- Teams: Support impactful moments in each others lives
- Customers: Be their trailer solution
Our values drive how we hire train make decisions hold each other accountable and build habits.
Our Mission
By 2030 we will:
Operate 6 dealership locations
Be the highest-rated trailer dealership in every market we serve
Position Overview
Are you organized energetic and great with people Do you enjoy problem-solving and keeping operations running smoothly NC Trailers is hiring a full-time Service Coordinator to support our growing Service Department.
This role ensures customers receive fast friendly communication and that our service workflow from scheduling to customer updates to internal communication runs efficiently every day. If you have grit a positive attitude and love helping people this may be the perfect fit.
Key Responsibilities
Customer Communication & Call Handling
- Answer customer phone calls with a professional and helpful tone
- Route calls to the correct team member or department
- Assist customers with service-related questions scheduling and basic information
- Log detailed messages from vendors suppliers and customers and notify the correct team member
- Stay calm kind and solutions-focused with frustrated or upset callers
Service Workflow Support
- Create update and organize service work orders
- Communicate customer updates to service technicians and management
- Follow up on parts orders vendor communication and job statuses
- Help ensure all required documents photos and notes are properly attached to service jobs
- Support process improvements to help the department operate more efficiently
Customer Experience & Facility Care
- Keep the customer-facing area clean stocked and organized (coffee supplies counters handouts etc.)
- Welcome customers in person and direct them to the correct area
- Maintain a clean and professional atmosphere at the service counte
Requirements
Skills & Experience
- Comfortable talking to customers on the phone and in person
- Ability to stay calm positive and helpful under pressure
- Basic computer and organizational skills (email spreadsheets file organization typing)
- Ability to multitask and prioritize in a fast-paced environment
- Willingness to learn trailer terminology services and processes
Physical Requirements
- Walk our 6-acre gravel lot (including hills) in hot or cold weather
- Lift or open trailer gates/ramps up to 40 lbs
- Work indoors and outdoors depending on customer needs
Licensing
- Must have or be willing to obtain an NC Dealer License
What It Takes to Succeed at NC Trailers
- Stay Active Jump in. Keep moving. Help where needed.
- Stay Tuff Push through and get the job done even when challenges arise.
- Be the Solution Solve problems dont pass them on.
- Grow Learn something new every day.
Preferred but Not Required
- Customer service service writer or receptionist experience
- Experience with phone systems (transferring calls messaging multi-line systems)
- Experience in automotive equipment or trailer service environments
- Familiarity with service scheduling or workflow software
Results That Matter
- Fast organized service job creation and management
- Accurate messages notes and customer communication
- Professional phone handling and positive customer interactions
- Living out our Core Values in every action
Hours
Store Hours: MonFri: 9:005:30 Sat: 9:002:00
Join a Winning Team
NC Trailers has served over 10000 customers since 1996 and were growing fast. We work hard help each other and dont mind a little mud on our boots. If youve got hustle heart and a commitment to excellent customer service wed love to meet you. THE NC TRAILERS ADVANTAGE #1 rated trailer dealer in the Carolinas2. Hundreds of trailers in stock3. Guaranteed payment solutions4. Life long support of your trailerChris IsleyOperations Managero/336- e/ w/ NC TRAILERS 221 Boots Evans Rd. Thomasville NC 27360Office Hours: M-F: 9-5:30 Sat: 9-2 Sun: Closed
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
