Business Delivery Training Lead (12m FTC), Melbourne
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Optus is an Australian telecommunications company delivering more than 11 million services to our customers every day across mobile broadband and digital solutions.
Were on the lookout for a Contact Centre Business Delivery Lead to help shape the future of customer this pivotal role youll drive performance and operational excellence across our Contact Centres by aligning training delivery with business priorities and empowering our frontline teams to deliver exceptional service.
What youll do:
- Deliver impactful training experiences both in-person and digitally that bring learning to life.
- Equip frontline teams and leaders with the tools and knowledge to deliver outstanding customer outcomes.
- Ensure training is practical relevant and aligned with real-world challenges.
- Champion continuous improvement quality compliance and support for vulnerable customers.
- Collaborate across teams to embed learning into everyday performance and contribute to strategic initiatives.
- May be required to travel Domestic/International to support business priorities and program delivery.
What makes you perfect for the role
- A passion for enabling people to succeed through engaging effective learning.
- Confidence in delivering content across multiple platforms and formats.
- A strong understanding of contact centre operations and customer service excellence.
- A collaborative mindset and a drive to make a measurable impact.
Whats in it for you
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements.
- Competitive leave policies including additional Connected days to focus on culture family health community or whatevers important to you.
- We support growing families with inclusive carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus Us industry-focused micro-credentials developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).
- Put your wellbeing first with free access to counselling and support services 24/7 in-person by phone SMS or video.
At Optus we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process please email or call. Were here to help. When you contact us please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity Inclusion & Belonging at Optus please visit Experience:
Contract
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
