Product DesignerSr Product Designer, IT

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

• This job is a member of the User Experience (UX) and Digital Customer Experience team within Information Technology Division.
• Work across UX disciplines to take large complex applications and transform them into simple intuitive experiences. Conceptualizes prototypes presents and delivers a variety of UX deliverables (personas flows research plans test scripts low and hi-fidelity mock ups).

What youll do

• Works with a cross-functional team using agile methodology to define user stories and UX deliverables
• Influences design and product owner decisions based on UX best practices design principles and research
• Collaborates with developers to find the most effective expedient and efficient way to implement solutions
• Collects analyzes presents and actions feedback and manage changes to deliverables
• Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices research data or business requirements)
• Designs the visual style interface and interaction flow of applications and experiences
• Develops conceptual diagrams wireframes visual mockups and prototypes
• Develops and maintains detailed specifications and design patterns
• Gathers and translates rules and assets into UX systems programs and enterprise solutions
• Prepares manages updates and distributes UX documentation (navigational flows wire frames mock-ups use cases task flows prototypes content system errors etc.)
• Advocates for the user and collaborate with business owners to develop features and flows that align with the users needs
• Creates research strategies based on project KPIs and develop usability test plans scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Uses research techniques (heuristic reviews user interviews remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
• Designs recruits / schedules and moderates usability studies and user interviews
• Provides timely status reporting (including work left to do issues risks) on all projects
• Manages all communications necessary to get the project done including negotiating with key stakeholders

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Human Computer Interaction Human Factors Engineering Computer Science Visual Design Library Sciences or other related discipline or equivalent experience or training
• 2 years of experience as a UX practitioner with a background in user experience design interaction design or similar

Preferred Qualifications- Education & Prior Job Experience

• Masters degree in Human Computer Interaction Human Factors Engineering Computer Science Visual Design Library Sciences or other related discipline or equivalent experience or training
• 3years of experience as a UX practitioner with a background in user experience design interaction design or similar

Skills Licenses & Certifications

• Strong skills in modern design and prototyping tools (Axure Sketch Zeplin Flinto Adobe CC)

• Experience working closely with developers from inception through implementation in an agile environment

• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions

• Proven ability to collaborate effectively across disciplines product lines roles geographical and time zone boundaries

• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

• In-depth understanding of both qualitative and quantitative research methods

• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

• Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus

• Experience rapidly iterating designs to conduct user testing and to deliver to development teams

• Experience in responsive adaptive and accessible designs

• Ability to manage multiple concurrent projects and communicate effectively with non-technical users

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.