Patient Services Representative Floater

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Patient Services Representative Floater plays a key role in providing exceptional customerservice to patients and ensuring they have a positive experience during their additionthis position also requires traveling between sites and other locations as needed. The Patient
Services Representative Floater will fill in and support other clinics on an as needed basis tocover time off training or as directed.
Supervisory Responsibilities: None
Essential Duties/Responsibilities

• Greet and assist everyone who walks in the door with eye contact and a smile ensuringeveryone feels welcome and cared for
• Register new patients and patients who have fallen out of care either in person or overthe phone
• Gather all documents required for new patient registration ensuring accurate patientdemographics and guarantor information at every patient visit
• Identify patients who require program assistance and schedule patients with CareCoordinator Specialist for assessment and program enrollment
• Answer incoming calls within 3-4 rings and make patient calls in a courteous andprofessional manner
• Return voicemails by the end of the next business day
• Schedule patient follow-up appointments confirm upcoming appointments andreschedule as indicated
• Ensure that appropriate insurance is selected for services rendered for the date of thescheduled visit
• Check patients in and out for scheduled or walk-in appointments
• Ensure patients are empaneled according to provider of record and keep up to date withthe providers panel management
• Assist and encourage patients with signing up for MyChart
• Answer MyChart patient messages related to registration and/or appointment scheduling
• Assist patients using tablets or other devices to obtain demographic information requiredto establish electronic record as needed
• Run review and demonstrate understanding of insurance eligibility
• Scan all information pertaining to registration into EHR
• Monitor and respond to website inquiries requesting new patient information
• Collect and turn in Release of Information (ROI) to HIM department
• Collect applicable co-pays and outstanding balances at time of check in
• Keep track of daily incoming documentation for providers
• Follow up on no-shows and send out no-show letter as stated on no-show workflows
• Advise Case Manager or EIS Worker when patients indicate need for linkage tointernal/external resources (when applicable)
• Keep supervisor informed of office equipment upkeep/maintenance
• Complete appointment confirmation calls for unconfirmed patients 24 hours prior
• Perform other duties as assigned

Required Skills/Abilities

• Ability to maintain recognized medical industry standards of high quality client-centeredservices that are HIPAA compliant
• Proficiency in MS Office applications
• Computer expertise in database input
• Effective communication skills both written and oral
• Excellent customer service skills
• Bilingual in Spanish/English preferred

Education and Experience

• At least 1 year of experience in medical front office operations preferred including butnot limited to registration process use of medical terminology medical insurance andreferral authorizations
• Previous experience working with Electronic Health Records preferred
• Current BLS certification obtained through the American Heart Association or AmericanRed Cross

Working Conditions/Physical Requirements

• This position has a home base at a DAP Health clinic location
• Ability to lift 24 pounds
• Operates in an office setting at times and requires frequent times of sitting standingrepetitive motion and frequent phone calls/conversations
• Ability to travel to sites around West and East DAP Health locations as needed. Mileage reimbursement provided per company policy.
• Requires current and valid drivers license and current personal auto insurance as wellreliable transportation and a clean driving record