The Manager of Intra-California Logistics Operations is responsible for strategic execution and operational performance of freight movement within the state of California. This role leads specialized team of Capacity managers and drives regional reliability profitability and service excellence.
As a player-coach the Manager balances hands on support with leadership responsibilities ensuring consistent results in a high-volume fast-paced environment. The Manager partners closely with senior leadership to align regional operations with national strategy optimize carrier networks and implement process improvements that enhance scalability and efficiency.
This role requires market expertise a bias for action and a commitment to talent development while fostering a culture of ownership urgency and customer focused execution.
Key Responsibilities
Leadership & Talent Development
Lead mentor and coach Capacity Managers to meet performance goals related to margin on-time delivery and carrier utilization
Interview and onboard new team members fostering a high-performance culture
Conduct regular 1:1s performance reviews focused on planning negotiation and service excellence
Responsible for claims management for the IntraCA team
Strategic & Operational Oversight
Oversee intra-California freight execution ensuring timely and cost-effective service.
Monitor KPIs including load count coverage % tracking compliance and margin
Serve as escalation point for gaps and carrier disputes
Actively contribute to load coverage and carrier development in a player-coach capacity
Align regional operations with Planning Account Management and Customer Service
Manage significantly higher freight volume compared to Supervisor role (71.6 loads per head weekly)
Drive regional growth goals by increasing booked volume and optimizing team performance
Carrier Relations
Develop and sustain strong partnerships with California based carriers
Lead strategic sourcing to diversify and strengthen the carrier network
Analyze market trends lane performance and rate fluctuations; communicate insights to leadership
Expand power-only carrier utilization to improve flexibility and scalability
Process & Technology Adoption
Implement SOPs and champion process improvements for scalability and efficiency
Lead automation initiatives to streamline workflows and increase operational productivity
Drive adoption of digital freight tools and collaborate with BI/Finance to enhance reporting and visibility
Communication & Reporting
Align regional goals with national strategy in partnership with Director-Logistics Operations
Lead regional meetings and communicate business priorities and market changes
Serve as a cross functional liaison between Capacity Planning and Customer Service
Provide strategic input to leadership on market positioning and automation opportunities
Education and Experience:
Bachelors degree in Logistics Supply Chain Management or related field (preferred)
3-5 years of progressive experience in capacity management carrier sales or logistics operations; leadership experience strongly preferred.
Proven ability to lead teams in a fast-paced results-oriented environment
Strong analytical problem-solving and follow-through capabilities
Excellent communication skills with the ability to build trust across internal and external stakeholders
Proficient in TMS platforms carrier tracking tools and Microsoft Office Suite
Demonstrates commitment to company values and leads by example
Required Experience:
Manager
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