Front Office Representative- Physical Therapy

Healthcare Outcomes Performance Company

Job Location:

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Minimum Qualifications:

Minimum of one two years of patient registration experience in a medical office or healthcare setting
Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.
Requires knowledge of insurance rules and regulations medical terminology and computer scheduling systems
HSD/GED

Preferred:

Bilingual (English/Spanish) strongly preferred.
Previous experience in collecting money is preferred.

Essential Functions

Promptly greets and acknowledges patients. Informs MAs and Providers of the patients arrival
Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patients account.
Obtains accurate complete demographic and insurance information and financial contract/consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
Responsible for identifying and collecting co-payments co-insurances and past-due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Scans all new or updated patient information into the computer (including photo ID insurance cards referrals and patient paperwork).
Schedules follow-up appointments reviews patients insurance coverage and notifies patient if service requires an authorization or referral and sends the request to PCP.
Maintains general knowledge of insurance plans accepted by HOPCo.
Communicates with the patients in the lobby if the physician or provider is running behind schedule.
Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
Maintains strictest patient confidentiality.
Maintains a clean and organized front office workspace.
Follows established Front Office SOPs.
The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education We dont mean to brag but did you knowThe CORE Institutehas been ranked by Ranking Arizona: The Best of Arizona Businesses!

#1 for Orthopedic Practices
#1 for Healthiest Healthcare Employers
#3 for Best Healthcare Workplace Culture
Winner in Best Places to Work

Required Experience:

Unclear Seniority

Minimum Qualifications:Minimum of one two years of patient registration experience in a medical office or healthcare settingMust be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external custo...

Minimum Qualifications:

Minimum of one two years of patient registration experience in a medical office or healthcare setting
Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.
Requires knowledge of insurance rules and regulations medical terminology and computer scheduling systems
HSD/GED

Preferred:

Bilingual (English/Spanish) strongly preferred.
Previous experience in collecting money is preferred.

Essential Functions

Promptly greets and acknowledges patients. Informs MAs and Providers of the patients arrival
Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patients account.
Obtains accurate complete demographic and insurance information and financial contract/consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
Responsible for identifying and collecting co-payments co-insurances and past-due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Scans all new or updated patient information into the computer (including photo ID insurance cards referrals and patient paperwork).
Schedules follow-up appointments reviews patients insurance coverage and notifies patient if service requires an authorization or referral and sends the request to PCP.
Maintains general knowledge of insurance plans accepted by HOPCo.
Communicates with the patients in the lobby if the physician or provider is running behind schedule.
Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
Maintains strictest patient confidentiality.
Maintains a clean and organized front office workspace.
Follows established Front Office SOPs.
The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education We dont mean to brag but did you knowThe CORE Institutehas been ranked by Ranking Arizona: The Best of Arizona Businesses!