Project Coordinator (Internship)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and believers in the power of building community since 1987 we are helping brands associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events Strategic & digital communications and Consulting & community are an independently owned agency headquartered in Geneva Switzerland with a global presence of 60 offices in 31 countries.

The Opportunity

AMC is a division within MCI that provides consultancy and event management services to associations active in the Asia Pacific Region.

The Project Coordinator (WHP) will assist in providing professional membership service support to client association clients served by addition to the key duties and responsibilities he/she will assist the team to schedule meetings conduct research and maintain working relationship with clients. This is a 6 month internship.

Operations (30%)

Work with other functional managers on initiatives to improve aspects of MCI and the clients business.
Represent Business Support department on any operational matters or meetings in the event of the Business Support Managers absence.
Perform all duties and responsibilities and others as assigned by Business Support Manager in a timely accurate and efficient manner.
Disseminate information received from client contact point to the team members in a timely manner and ensures that the team members are fully briefed on the information received.
Execute project from start to finish analyzing data and present findings.

Stakeholder Engagement (25%)

Provide membership support service on behalf of AMC associations clients and their members.
Identify client needs and propose strategies to meet their various project objectives.
Provide regional product knowledge and technical expertise to client(s) for compliance issues and to management and other functions for market research purposes.
Attends to member complaints received by team members.
Ensures all 2nd level escalations are followed up and resolved timely and accurately.
Manage telemarketing translation and other operational assistance projects.

Market Development (35%)

Maintain and improve performance level by identifying key trends and forecasts business needs through developing strategic accurate and actionable data analysis.
Identify opportunities challenges and workflow issues. Propose solutions with relevant functions and/or divisions.
Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicators.

Strategy Development (10%)

Plan for effective use of resources anticipating resource needs to ensure consistent delivery of service standards are met and exceeded every day.

THE CONNECTION

The Project Coordinator reports to the Deputy Director and works closely with the AMC team internally.

THE MUST HAVE

You are aged 18 to 25 at the time of application.
You are an undergraduate or graduate of a university in Australia France Germany Hong Kong Japan Netherlands New Zealand Switzerland United Kingdom or United States.
Well-rounded individuals pursuing a degree in Hospitality Tourism Events Management Marketing
Experience within the hospitality or MICE service sector non-profit NGO association will be advantageous and the ability to adapt to changing needs and demands of key stakeholders/membership is important.
Effective communication & proficiency in English with meticulous planning and interpersonal skills are among your strengths..

THE GOOD TO HAVE

Great customer service mind-set and proactive disposition
Superior verbal and written communication skills are essential as success is dependent upon developing positive relationships and communicating with a wide variety of stakeholders related to the association
Well-developed organizational and leadership skills
Database management experience is beneficial

Successful candidates need to apply for a Work Holiday Pass under the Work Holiday Programme from Ministry of Manpower (MOM)

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Required Experience:

Intern