Staff Content & Conversational Designer, AI

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. Powered by technology we are a three-sided marketplace that empowers providers augments insurance payors and serves patients. Following the mass increase in depression and anxiety the need for accessibility is more important than ever. To make our vision for mental healthcare a reality were building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021 weve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. Weve raised more than $178mm of funding from Sequoia Capital Transformation Capital TCV SignalFire and others.

The Opportunity:

Were seeking a Staff Content & Conversational Designer AI to define how language interaction and trust shape the future of mental health technology. This is a staff-level role for a content designer ready to establish frameworks mentor peers and ensure AI-powered experiences are clear inclusive and clinically trustworthy.

Youll design at the intersection of UX writing AI conversation design and product strategy helping us responsibly harness generative AI to improve access to care reduce friction and enhance engagement for millions of patients and providers.

What Youll Be Doing:

• Drive content and conversation design strategy for AI-enabled experiences ensuring clarity accessibility and safety
• Partner with Product Design Engineering and Clinical teams to design natural human-centered AI interactions that balance empathy trust and efficiency
• Lead prompt design testing and iteration to guide model behavior and ensure responsible high-quality AI outputs alongside clinical experts
• Write and refine content across key touchpoints including conversational flows onboarding and care navigation
• Shape and evolve content systems style guidelines and reusable frameworks to scale consistent experiences across the platform
• Audit existing content for inclusivity clarity and tone ensuring outputs align with Grow Therapys mission and voice
• Mentor other designers champion inclusive practices and influence design culture across the organization
• Align content design strategy with both business goals and clinical outcomes showing measurable impact on engagement and trust

Youll Be a Good Fit If:

• 810 years of experience in content design UX writing or conversation design with a portfolio demonstrating impact across both content systems and AI/conversation design
• Proven expertise in UX writing content strategy and systems thinking ideally with experience in AI or healthtech products
• Experience designing conversational interfaces or AI-powered experiences (chatbots LLM-based products or virtual assistants)
• Superior communication and storytelling skills with sensitivity to tone inclusivity and the mental health context
• Familiarity with prompt engineering model training or AI-generated content quality standards
• Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous fast-paced environments
• In-house product experience required; healthtech or consumer-facing product experience preferred

Requirements

• Bachelors degree or equivalent practical experience
• Portfolio required showcasing both strategic content work and conversational/AI design samples
• Excellent collaboration and mentorship skills
• Strong understanding of accessibility and inclusive design principles

Role Details:

• Employment Type: Full Time Exempt
• The base compensation range for this position is $200000-$250000

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical dental and vision insurance plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO 12 paid holidays and a full winter break week.
• Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
• Mental & Physical Health Support: Weekly flexible hours for self-care (Mental Health Mornings/Afternoons) and memberships to leading wellness apps (such as One Medical Headspace and Talkspace).
• Extra Perks: Pet insurance discounts commuter benefits and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If youre excited about this role but dont check every box we encourage you to apply. At Grow we value diverse experiences transferable skills and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Use of AI Tools: By submitting your application you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically we use a third-party AI toolGem to assist in theinitial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly no hiring decisions are made by the AI tool.All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gems approach to compliance withCalifornia FEHA regulations on automated decision systemsandNew York Local Law 144can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work or would like more information about how your application will be processed please contact us at . If you require an accommodation due to a disability or have concerns about the use of AI in the hiring process please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.