Americas Learning & Development Project Specialist (Senior) EY Global Delivery Services

The opportunity
As an Americas Learning Projects Specialist Senior Associate youll provide advanced
operational process and technology support to learning projects or programs. This includes
supporting functions and processes within learning including the quality assurance of learning
documentation collection of documentation required for internal reviews and analysis as well
as the maintenance outcomes of learning items in our internal this role you will be
expected to produce high quality deliverables and assist on special projects where needed.

Your key responsibilities
Support project management efforts for a portfolio of less complex learning projects or
programs while assisting senior team members with larger projects
Create and maintain project/program documentation including project plans and
timelines
Communicate progress barriers risks and benefits to team members and clients to
ensure project success
Complete or collect all documentation required for Course/Item publication
Course/Item revision and item assignment
Complete quality checks on data related to the content development process and on
required documentation for publication
Maintain a comprehensive knowledge and awareness of the item and program
publication process and item revision process
Maintain facilitator and participant materials repository in SharePoint
Support reporting maintenance processes and communication efforts related to
learning projects
Offer operational reporting and analysis suggesting improvements based on workflow
and process analysis
Respond to the needs of managers sponsors and stakeholders identifying immediate
solutions and facilitating cross-project solutions
Update learning team resources (e.g. SharePoint OneNote) to maintain content
relevancy

Knowledge and Skills Requirements:
Strong spoken and written English skills to work in an international environment
Strong organization time management and prioritization skills
Strong communication and collaboration skills work effectively with colleagues and
teams in different geographical locations and ability to build strong relationships
Ability to use Microsoft Office 365 suite
Ability to review and analyze data points

Ability to solve problems make recommendations and present solutions to team
members
Strong organizational skills to schedule execute and complete tasks often delivered in
quick succession
Ability to learn new processes and skills quickly
Ability to prioritize tasks
Demonstrable experience of managing multiple projects in parallel in an organized and
coordinated way with exceptional quality
Commercial acumen and business awareness
Additional Skills:
Intermediate knowledge of Microsoft Excel would be a great advantage (e.g. Pivot
Tables Formulas Formatting Data Cleaning etc.)
Knowledge of learning development processes and standards
Knowledge and hands on experience of ServiceNow and SuccessFactors

Other Requirements:
Flexibility in working hours to accommodate multiple time zones as needed
This role requires to support the US time zone

Job Requirements:

Education
Bachelors degree or equivalent experience
Experience:
Experience working in a professional services or corporate environment
Experience working in learning and development is preferred
Working in international and diverse environments
5 years work experience preferred