User-Centered Technical Writer

McLean, MD - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Were looking for a User-Centered Technical Writer whos passionate about helping people understand and use technology. Youll work at the intersection of content design and developmentturning complex information into clear helpful and engaging experiences that empower users to succeed.

Youll partner closely with UX designers developers and product managers to create content that improves understanding builds trust and drives adoption of digital services used by millions.

Contributions

Responsibilities:

Partner with designers developers and subject matter experts to understand user needs and transform technical concepts into approachable language.
Create and maintain user-facing content such as help center articles onboarding guides FAQs and in-app copy that guide users through digital services.
Analyze user journeys and feedback to identify where content can reduce confusion improve task completion or build confidence.
Develop and maintain content standards plain language guidelines and voice/tone documentation to ensure a consistent inclusive experience.
Structure information logically so users can easily find what they need when they need it.
Continuously update and improve content to reflect evolving user needs technologies and policies.
Collaborate with UX researchers to test content comprehension and usability.
Ensure all documentation aligns with accessibility (Section 508) and government plain-language best practices.

Qualifications

Qualifications

Bachelors degree and 3 years of relevant writing or content design experience.
Exceptional writing editing and information-architecture skills with a sharp eye for detail.
Deep empathy for users and the ability to translate technical topics into clear relatable language.
Experience creating content for digital products software or online services.
Familiarity with human-centered design principles and agile development environments.
Ability to work independently manage multiple projects and meet deadlines.
Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks.

About steampunk

Steampunk relies on several factors to determine salary including but not limited to geographic location contractual requirements education knowledge skills competencies and experience. The projected compensation range for this position is $900000 to $130000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunks total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is aChange Agentin the Federal contracting industry bringing new thinking to clients in the Homeland Federal Civilian Health and DoD sectors. Through ourDesign Intelligence process we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As anemployee owned company we focus on investing in our employees to enable them to do the greatest work of their careers and rewarding them for outstanding contributions to our growth. If you want to learn more about our story visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by participates in the E-Verify program.

OverviewWere looking for a User-Centered Technical Writer whos passionate about helping people understand and use technology. Youll work at the intersection of content design and developmentturning complex information into clear helpful and engaging experiences that empower users to succeed.Youll pa...