Senior Help Desk Technician

Leominster, MA - USA

Monthly Salary: $ 75000 - 90000

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Leominster - Leominster MA

$75000.00 - $90000.00 Salary/year

Description

Job Title: Sr. Help Desk Technician

Department: IT

Reports to: Network & Systems Manager

Salary Grade: Salary Exempt

Overview: The Senior Help Desk Support Technicians role is to support and maintain AISs computer systems desktops peripherals cell phones etc. This includes installing diagnosing repairing maintaining and upgrading all hardware and software while ensuring optimal system performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Responsibilities also includes maintaining software license inventory for all equipment. Will also be the primary point of contact for support of our remote sales force. We are looking with someone with a lot of energy and strong work ethic. Must have your own vehicle for supporting our multi building environment. This ideal candidate is highly accountable self-directed extremely organized and detail oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Software installation and troubleshooting.
Set up workstations with computers and necessary peripheral devices (routers printers etc.)
Provide orientation and guidance to users on how to operate new software and computer equipment
Provide Tier I/Tier II support for all desktops laptops tablets printers and other computing equipment.
Assign and troubleshoot cellphone issues (iPhones)
Be willing to take ownership of an issue seeing it through from beginning to end
Assist with junior level network administration
Help with monthly security patching of desktop and servers
This position commonly requires additional hours beyond the standard work day to meet project deadlines and assist the Sales & Marketing team with requests at any time of day.

KNOWLEDGE SKILLS & ABILITIES:

Excellent problem-solving and communication skills
Experience with Windows operating systems Microsoft Office and Active Directory
Ability to provide step-by-step technical help both written and verbal
Basic knowledge of networking (TCP/IP VLANs DNS DHCP)
Basic knowledge of wireless networks
Experience providing support via remote tools
Associates Degree or equivalent experience
Self-motivated with the ability to work autonomously as well as collaboratively
Meticulous attention to detail strong project management and excellent time management skills
Ability to maintain a positive and professional attitude in a fast-paced environment
Contact AIS Human Resources for more information at

Who We Are

AIS is a leading manufacturerof commercial office furniture and seating.
Our growth and success is astounding and its all the result of thinking about office furniture differently.
Were proof office furniture can have charisma. We are a company built on ingenuity. Weve truly shaken up the office furniture industry with our ability to manufacture high-end systems and seating utilizing award-winning processes and product designs at an attractive price point. We bring charisma to the office furniture market. We believe office furniture can be fun; it doesnt have to be so serious. Very simply we are a group of people who love what we do and this energy is infectious. It translates into award-winning products and manufacturing marketing ingenuity happy clients and overall - success.

Vibrant Unique Reliable Committed Ingenuity Excellence Passionate - Thats AIS.

At AIS we have a strong set ofvaluesthat guide our business and help us align with our customers.

We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

EEO/AA Statement

As an EEO/AA employer AIS will not discriminate in its employment practices due to an applicants race color sex pregnancy national origin ancestry citizenship sexual orientation gender identity or expression protected genetic information age disability marital status veteran status religion height weight other protected group status or any other basis protected by the laws where we employ people.

This organization participates in E-Verify Employment Eligibility Verification.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Required Experience:

Senior IC

Job Details Leominster - Leominster MA $75000.00 - $90000.00 Salary/yearDescription Job Title: Sr. Help Desk TechnicianDepartment: ITReports to: Network & Systems ManagerSalary Grade: Salary ExemptOverview: The Senior Help Desk Support Technicians role is to support a...