AI Engineering Manager at Service Management Processes & Solution

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The role:We are looking for an AI Engineering Manager within the Service Management Processes & Solutions area as Head of CSM & ITSM Generative AI Solutions. The team is responsible for the development of high-impact AI-driven products and services across SAPs Service & Support domain. You will work closely with cross-functional stakeholders to define implement and scale AI solutions that boost productivity and generate tangible business value across our operational processes.

What youll do:

You will be responsible for leading a full-stack AI engineering team of Product Owner Architects and Engineers which applies agile methodologies and employs technologies such as Phyton and this role you will provide technical leadership collaborating closely with product management and other engineering colleagues to deliver the next generation of enterprise AI solutions at :Take full ownership of development and engineering progress ensuring accountability alignment and successful delivery of our productProvide expert technical guidance and implement best practices to drive efficient and effective product development processLead with a hands-on approach leveraging deep technical expertise as a former engineer to inspire guide and support the teamActively facilitate and channel solutions for complex technical problems fostering collaboration and innovative problem-solvingFoster the development of high-quality software that is secure robust scalable and maintainable meeting the quality assurance process and product standardsCoach and mentor engineering team members cultivating a strong culture of continuous learning accountability and professional growth.

What you bring:

We expect:

• Extensive experience in the software industry with a strong background in cloud engineering and AI development.
• Expert programming proficiency in modern languages (e.g. JavaScript/TypeScript Python
• Proven track record in delivering and operating cloud-native products.
• Excellent understanding of software design and architecture
• Strong communication skills in English both written and oral. Experience with agile development methodologies and tools.
• Knowledge of product standards such as security and performance
• Ability to work effectively in a cross-cultural environment.
• Self-motivated with a positive attitude and an innovative mindset.
• Outcome-oriented with a strong sense of accountability and ownership.5 years of relevant work experience in business or technical architecture roles
• Experience in building and leading agile in the area of AI engineering platform engineering or Cloud Application Development
• 3 years of leadership experience as a functional leader architect product owner or people manager.

Meet your team:

Service ManagementProcesses& Solutions holds global responsibilityforallproductsand tools that empower SAPs customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellenceacrossour service ecosystem.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438788 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid