X-Clinic Lead Navigator

Position Summary:

The X-Clinic Lead Clinical Navigator (XLCN) plays a key role in ensuring seamless and professional patient navigation sexual health education and clinical support services. Reporting jointly to the Manager of X-Clinic Services and the CDPP Program Manager the XLCN supports both clinical operations and community-based prevention efforts. This role includes leading the X-Clinic Navigation team supporting daily clinic operations ensuring compliance with HIV/STI prevention grants and enhancing service delivery for communities most at risk for HIV HCV and other STIs.

The XLCN works closely with clinicians program managers and community partners to develop and improve workflows monitor grant deliverables and promote access to care through a harm reduction and health equity lens.

Primary Responsibilities:

• Leadership & Oversight
  • Supervise and onboard X-Clinic Clinical Navigators

• Ensure Navigator coverage for every X-Clinic session
• Provide coaching and performance feedback to navigation staff
• Develop workflows for PrEP routine STI testing express models and referral services
• Program & Data Management
• Collaborate with the CDPP Program Manager to ensure all grant deliverables are met
• Monitor and support timely and accurate data entry and documentation
• Assist with organizing data deliverables for internal reporting and grants
• Maintain and update PrEP client database including retention outreach
• Clinical Support
• Act as a Clinical Navigator during clinic sessions as needed
• Ensure a high-quality client-centered experience for all patients
• Work with PrEP patients to support engagement and retention in care
• Community Engagement & Systems Improvement
• Use systems-thinking to improve clinic efficiency and client outcomes
• Expand X-Clinic services including outreach sexual health education and family planning
• Build and maintain community partnerships to enhance referral networks and patient support
• Apply a harm reduction framework in all patient and community interactions
• Other duties as assigned
  • Other duties and/or locations as assigned

Qualifications:

:

• Minimum of 2 years of experience in Public Health HIV/STI prevention or related field
• Familiarity working with diverse populations including LGBTQIA individuals people who use drugs and culturally diverse communities
• Outstanding customer service and interpersonal communication skills
• Experience working with Electronic Medical Records (EMRs) such as Epic
• Strong organizational skills and attention to detail

Preferred:

• Bachelors degree or equivalent professional experience (4 years)
• 12 years of supervisory or team leadership experience
• Experience with STI prevention counseling outreach or care navigation
• Familiarity with Microsoft Office Suite (Word Excel PowerPoint)
• Ability to speak Haitian Creole highly desirable

Physical Requirements:

• • Must be able to stand or sit for prolonged periods
  • Must be able to lift 10-25 pounds.
  • Visual acuity sufficient for frequent reading and computer use.
  • Hearing acuity sufficient for holding conversation with or without audio devices.